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5 Replies Latest reply: Apr 15, 2010 6:11 AM by hans forbrich RSS

L1,L2,L3 and L4 Support Activities List

490001 Newbie
Currently Being Moderated
Hi All,

Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

We have to propose it to the client.

Thanks in advance

Regards
Mital.

Edited by: mits on Apr 15, 2010 11:21 AM
  • 1. Re: L1,L2,L3 and L4
    Rafi (Oracle DBA) Pro
    Currently Being Moderated
    Hi ,
    Study the below link to find your answer.

    http://in.answers.yahoo.com/question/index?qid=20071208005651AAUt8Ln



    Best regards,

    Rafi.
    http://rafioracledba.blogspot.com/
  • 2. Re: L1,L2,L3 and L4
    490001 Newbie
    Currently Being Moderated
    Thansk Rafi,

    Thanks for the quick reply. I have gone through the link provided by you. It gives general guidlines about different support level.

    I am looking for list of activities for each level of support from Database administration.

    any help in this regard.

    Thanks & Regards
    Mtial.
  • 3. Re: L1,L2,L3 and L4
    ajallen Pro
    Currently Being Moderated
    Level one tries to help to the best of his ability. If he cannot solve the problem, it punts to level two. Similar for levels two and three. At level four, the tech is stuck with it until he solves it. It all kind of depends on the skill set of and privileges granted to techs at each level.
  • 4. Re: L1,L2,L3 and L4 Support Activities List
    EdStevens Guru
    Currently Being Moderated
    mits wrote:
    Hi All,

    Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

    We have to propose it to the client.

    Thanks in advance

    Regards
    Mital.

    Edited by: mits on Apr 15, 2010 11:21 AM
    There is no universally defined standard or even an industry consensus list as you are asking for. These terms are like job titles. They mean exactly and only what the given organization intends.
  • 5. Re: L1,L2,L3 and L4 Support Activities List
    hans forbrich Oracle ACE Director
    Currently Being Moderated
    mits wrote:
    Hi All,

    Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

    We have to propose it to the client.
    I think the client is trying to find out what you folks have experience in providing - not what you think you might provide if you win the contract ...

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