5 Replies Latest reply on Apr 15, 2010 1:11 PM by Hans Forbrich

    L1,L2,L3 and L4 Support Activities List

    490001
      Hi All,

      Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

      We have to propose it to the client.

      Thanks in advance

      Regards
      Mital.

      Edited by: mits on Apr 15, 2010 11:21 AM
        • 1. Re: L1,L2,L3 and L4
          Rafi (Oracle DBA)
          Hi ,
          Study the below link to find your answer.

          http://in.answers.yahoo.com/question/index?qid=20071208005651AAUt8Ln



          Best regards,

          Rafi.
          http://rafioracledba.blogspot.com/
          • 2. Re: L1,L2,L3 and L4
            490001
            Thansk Rafi,

            Thanks for the quick reply. I have gone through the link provided by you. It gives general guidlines about different support level.

            I am looking for list of activities for each level of support from Database administration.

            any help in this regard.

            Thanks & Regards
            Mtial.
            • 3. Re: L1,L2,L3 and L4
              ajallen
              Level one tries to help to the best of his ability. If he cannot solve the problem, it punts to level two. Similar for levels two and three. At level four, the tech is stuck with it until he solves it. It all kind of depends on the skill set of and privileges granted to techs at each level.
              • 4. Re: L1,L2,L3 and L4 Support Activities List
                EdStevens
                mits wrote:
                Hi All,

                Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

                We have to propose it to the client.

                Thanks in advance

                Regards
                Mital.

                Edited by: mits on Apr 15, 2010 11:21 AM
                There is no universally defined standard or even an industry consensus list as you are asking for. These terms are like job titles. They mean exactly and only what the given organization intends.
                • 5. Re: L1,L2,L3 and L4 Support Activities List
                  Hans Forbrich
                  mits wrote:
                  Hi All,

                  Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4.

                  We have to propose it to the client.
                  I think the client is trying to find out what you folks have experience in providing - not what you think you might provide if you win the contract ...
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