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Can you see if the File System object manager is down on the server?
Yes File System Object is up and running and that is why I am getting the error message in the log folder.
Are you able to ping the Siebel File Server system from the Server1 system?
If yes then check the server1 Configuration to see if the path to the file system is specified correctly.
It should be something like \\Server2\FileSysPath in Server1 config and FileSysPath in Server2 config. I feel that there maybe a mismatch here which would be causing this behavior.
You can go through this short document online for additional pointers:
Thanks and Regards,
Edited by: tanmay.jain on May 4, 2010 2:15 PM
I faced this problem a couple of weeks ago myself when a call center agent was unable to attach file to a SR. My answer would be to:
1- Check siebel user's access rights on the Siebel FS.
2- Check all the server component's health in Administration-Server Management.
In my case about 5 or 6 components were down and when i brought them online the file attachment feature started working again. Hope this helps.
Please check if the atttmp folder got deleted on Siebel FS
make sure that the DSFileSystem is pointed to the exact folder