Unable to retrieve target system data

685893
    I am getting an error while connecting to target system that "Unable to retrieve target system data" when click 'Metadata-Control Tables'.

    What could be the reason?
    Thanks
      • 1. Re: Unable to retrieve target system data
        TonyScalese
        You may not have registered your adaptor. Review the adaptor ReadMe for instructions on registering properly.
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        • 2. Re: Unable to retrieve target system data
          JeffJon
          Please perform the following:

          a) Choose Activities > Maps
          b) Add a new map
          c) Double-click in the target member field and choose "Browse for target value"
          d) What is the error returned?
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          • 3. Re: Unable to retrieve target system data
            Varun Kaushal
            Check the machine profile have you provided correct information.

            Have you registered the adapter?? Have you configured the adapter??

            Varun
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            • 4. Re: Unable to retrieve target system data
              685893
              Hi,

              I have configured the adpater and also ensured machine profile is correct.

              Only thing is that I have not installed and configured adapter through EPM Configurator.

              Also,in DCOMCnfg,when I right click on adater and press start,I am getting an error '800401E4' and it cannot be started.

              Please suggest if anything is missed.

              Thanks.
              • 5. Re: Unable to retrieve target system data
                TonyScalese
                Is there anything logged in the event viewer under System for Hyperion FDM?
                • 6. Re: Unable to retrieve target system data
                  685893
                  Hi,

                  Following is event log

                  ** Begin FDM Runtime Error Log Entry [2010-04-19-11:18:44] **
                  ERROR:
                  Code............................................. -2147467238
                  Description......................................
                  At Line: 45
                  Procedure........................................ clsBlockProcessor.ActConnect
                  Component........................................ upsWBlockProcessorDM
                  Version.......................................... 1111
                  Thread........................................... 3344

                  IDENTIFICATION:
                  User............................................. admin
                  Computer Name.................................... INFVA02899
                  App Name......................................... lntapp
                  Client App....................................... WebClient

                  CONNECTION:
                  Provider......................................... SQLOLEDB
                  Data Server...................................... 172.17.25.202
                  Database Name.................................... fdmobrs
                  Trusted Connect.................................. False
                  Connect Status.. Connection Open

                  GLOBALS:
                  Location......................................... Sample
                  Location ID...................................... 748
                  Location Seg..................................... 2
                  Category......................................... WLCat
                  Category ID...................................... 12
                  Period........................................... Apr - 2010
                  Period ID........................................ 4/30/2010
                  POV Local........................................ False
                  Language......................................... 1033
                  User Level....................................... 1
                  All Partitions................................... True
                  Is Auditor....................................... False

                  Thanks
                  • 7. Re: Unable to retrieve target system data
                    JeffJon
                    Is this a 64 bit windows machine?
                    • 8. Re: Unable to retrieve target system data
                      TonyScalese
                      Check the Windows event viewer.

                      Start --> Run --> EventVwr

                      Click on System. Are there any entries related to "Hyperion FDM"
                      • 9. Re: Unable to retrieve target system data
                        685893
                        Its not a 64 bit,its a 32 bit machine.
                        I cannot anything as Hyperion FDM in event viewer.

                        Thanks
                        • 10. Re: Unable to retrieve target system data
                          TonyScalese
                          Is your HFM app name under integration settings correct?

                          When you configured the adaptor, did you enter a domain?
                          • 11. Re: Unable to retrieve target system data
                            685893
                            Hi,

                            Integration settings are correct,I have not entered any domain name.
                            Thanks.
                            • 12. Re: Unable to retrieve target system data
                              TonyScalese
                              That's the problem. The adaptor config is one of the few places in FDM where you need to specify a domain. Reconfigure and this time enter the domain and retest the connection to HFM.
                              • 13. Re: Unable to retrieve target system data
                                685893
                                Hi,

                                Thanks for the reply,I added domain name in configuration but it didnt work.

                                It is giving same error.

                                Thanks
                                • 14. Re: Unable to retrieve target system data
                                  JeffJon
                                  Please perfrom the following, if this does not work please open a service request at this point:

                                  a) Start > run > DCOMCNFG
                                  b) Expand Component Services > Computers > My Computer > Com+ Applications
                                  c) Delete the instance of the upsFM11xG5c com+ application
                                  d) Login to the application using the workbench client
                                  e) Choose File > Register Adapter
                                  f) Browse to the fdmFM11xG5C.dll file within the AdapterComponents/fdmFM11xGC folder and choose "open" to re-register the adapter
                                  g) Right-Click on the FM11xG5C adpater and choose "configure"
                                  h) Enter the FDM Service account uid/pwd/domain and click OK
                                  i) Right-Click on the adapter and choose "options" and enter the HFM Application name into the Application Name field and save the change
                                  j) Expand Machine Profiles and add a machine profile with the server name as the source and HFM Cluster name registered within the HFM win32 client on the FDM application server as the target.
                                  k) Choose Activities > maps and browse for a target value on the web, if this is done properly you should receive a list of target members, if you receive an error what is the error?
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