1 Reply Latest reply on May 24, 2010 6:36 PM by 728481

    Reporting on Calls Not Answered

      Is there any way to report on calls not answered by agents? We've had some questions about whether calls are properly being routed according to skills. However, I think there may be cases where the calls are not being answered. A COD/CCA report would be great. We use the bundled CRMOD client, so if there's any thought about using CRMOD, we can do that, too.
      Or if I can identify it in the Interaction History, I'll take that too.