1 Reply Latest reply on Sep 29, 2011 7:50 AM by user135417

    urgent: return with replacement scenarion on OM where contract exists

    User778286-Oracle
      Hi,

      Has anyone worked on Return with replacement scenario, where service contract exists.
      Actually Problem is:
      Scenario1:
      Return for replacement done and service line added with 0 price.

      Result :credit memo from contract got created and 0 value invoice and contract value got reduced.

      Scenario2:(still to test)
      Return line made 0 but service line charged with originall value.
      Not sure what will happen.

      Want to ask if someone has done this. How return for replacement is treated?
      Is Price made 0 or not?

      Regards
      Preeti