This content has been marked as final. Show 6 replies
Please mention the application release, along with the database version and OS.
Can you find any errors in the Workflow log file?
Please see if these documents help.
Note: 464016.1 - Not Receiving Email Notifications
Note: 829418.1 - After Cloning Not Receiving Email Notifications from Workflow Mailer
Note: 415516.1 - How to Check Whether Notification Mailer is Working or Not
Note: 1051421.1 - What to Review When Notifications are not Emailed (Outbound Processing) ?
Note: 831982.1 - A guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound
For the locked account, check the account_status column in dba_users.
We are using 22.214.171.124 and from last 1 week getting the error
inboundThreadGroup1,5,inboundThreadGroup]:0:-1:hostname.domain:10.10.44.101:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-1792278-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store
After searching the error over the Oracle Support , I found in note ID 741352.1 that I need to verify that associated Workflow Mailer account is not locked. I am not sure how to check whether WF mailer account is locked or not.
Just for clarifying, the WFMailer account that is being referred to here is the IMAP email account that is used by WF mailer for sending and receiving emails. The error message was clearly saying that there is some problem with this email account (it had reached its size limit in this case) and hence the WFMailer was unable to process notifications.