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It's not really upgrading,it's patching. As usual the documentation is in the readme file,which comes with the 10.2.0.4 patchset - available on My Oracle Support.
If you have the documentation or procedure please let me know or post the lonk. I dont have a metalink user credentials.
If you do not have access to MOS, how do you plan to download the 10.2.0.4 patch, which is available only on MOS ? The instructions for applying the patch are included in the patch README.