1 Reply Latest reply on Feb 1, 2011 10:42 AM by 787689

    Adding more languages to CCA

      Has anyone added additional languages to CCA for IVR prompts.

      I don’t care if the GUI has any more but do need more languages in IVR.

      What is the basic process?
        • 1. Re: Adding more languages to CCA

          I was able to add Italian Language and it seems to work correctly:

          - open localelanguages table
          - find your language and set the "Usage" column to 1
          - go in AM
          - open "Resource Bundle" and select "Files" folder
          - then select "ALL" as "Resource Bundle" and "GENERATE"
          - now you have to add your new language in the "Language Library" in AM

          - naturally you have to translate all in you language if not already so...