2 Replies Latest reply on Apr 27, 2011 3:32 AM by 812788

    session timeout problem with CCA

    768177
      I have developed a Client applicaiton in ASP.Net 2005 using the SOAP Api provided in Oracle CCA 8.1.3

      The System details are as under:
      ---------------------------------------------
      Product – Oracle CCA 8.1.3
      Server on Windows 2003 Server – Standard Edition
      Web Server – BEA Weblogic 10g3
      Database – Oracle 10g
      Java Version – 1.5 Update 10

      I am facing a problem where the users session changes every 5 Minutes 30 Seconds. I get the "Session Change" message and at this point I cannot see the Agent on the CCA Agent Monitoring screen. What I need to do now is to Reopen the session. Upon Repoening the Session I would get the same SessionId from the WebServer that I had get earlier.

      Please help.
        • 1. Re: session timeout problem with CCA
          857903
          I'm facing a same problem. Could you please give me some solutions if you've got anything to solve this problem.
          hyungkyu@mytro.co.kr
          • 2. Re: session timeout problem with CCA
            812788
            Hi All,
            could u please help me out how to make the SIP CAlls in the CCA
            I am able to chat between supervisor and agent.
            when it comes to th eoutbound cal
            i am using X-lite software for making the outbound Cal.
            when i make a cal the status will be changed to rining mode and comes back to on-hook after few min.
            when i see the logs the legs are inviting and getting disconnected

            RVSIP_CALL_LEG_STATE_INVITING [44173472]
            26/04/2011 15:08:15.931 : 4 : 8028 : 4552 : CallCenter : 27 : # 9: CCallCenter::SendOutMessage() Sending message [##;4;2;99880103;106,9,27,2582,:10.103.91.13,hschbscgn25001,,;] to [type=20, id=0, grp=102]
            26/04/2011 15:08:15.931 : 4 : 8028 : 4552 : CallCenter : 27 : ******** : Sent : new message (99880103) to CtiServer Id[0] group[102] version[0]
            26/04/2011 15:08:15.931 : 4 : 8028 : 4552 : CallCenter : 27 : # 9: Added Timer[68] for line[9] about[4100] on[1303810945,931]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : CCallCenter::SendOutMessage(CMessage) Sending message [99880100] to [type=20, id=0, grp=0]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : ******** : Sent : new message (99880100) to CtiServer Id[0] group[0] version[1]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : CCallCenter::SendOutMessage(CMessage) Sending message [99880100] to [type=103, id=0, grp=0]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : ******** : Sent : new message (99880100) to RedirectServer Id[0] group[0] version[1]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : Sending GET_CHANNELS_INFO_UPDATE to all NetworkManager
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : CCallCenter::SendOutMessage(CMessage) Sending message [1018] to [type=12, id=0, grp=0]
            26/04/2011 15:08:17.009 : 4 : 8028 : 4552 : CallCenter : 27 : ******** : Sent : new message (1018) to NetworkManager Id[0] group[0] version[1]
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : AppCallLegStateChangedEvHandler [2a208a0-0-13c4-10fa04-45c36a08-10fa04@10.103.91.13]
            26/04/2011 15:08:19.431 : 0 : 13712 : 4552 : CallCenter : 27 : RVSIP_CALL_LEG_STATE_MSG_SEND_FAILURE [44173472]
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : Adding SDP info to Message
            26/04/2011 15:08:19.431 : 0 : 13712 : 4552 : CallCenter : 27 : Failed to DNS continue on a call
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : AppCallLegStateChangedEvHandler [2a208a0-0-13c4-10fa04-45c36a08-10fa04@10.103.91.13]
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : RVSIP_CALL_LEG_STATE_DISCONNECTED [44173472] reason[15]
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : CH[9]: Sending EVENT_DISCONNECT_CALL
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : addAlarm() 44173472
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : AppCallLegStateChangedEvHandler [2a208a0-0-13c4-10fa04-45c36a08-10fa04@10.103.91.13]
            26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : RVSIP_CALL_LEG_STATE_TERMINATED [44173472] reason[19]
            26/04/2011 15:08:19.431 : 4 : 8028 : 4552 : CallCenter : 27 : GOT sip_event on channel [9] type [12002]
            26/04/2011 15:08:19.431 : 4 : 8028 : 4552 : CallCenter : 27 : # 9: GOT EVENT CALL WAS DISCONNECTED BY REMOTE
            26/04/2011 15:08:19.431 : 4 : 8028 : 4552 : CallCenter : 27 : # 9: New event received [0X3 - CALL_MAKECALL_EVENT - 0X4001]
            26/04/2011 15:08:19.431 : 4 : 8028 : 4552 : CallCenter : 27 : # 9: CCallCenter::SendOutMessage() Sending message [##;4;2;99880104;106,0,101,;] to [type=20, id=0,