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0 Replies Latest reply: Sep 17, 2010 9:22 AM by 751309 RSS

Siebel CT agent Not Ready state

751309 Newbie
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Hi,

If an agent in Siebel doesnot pickup the call, will the "ready state" be turned to "not ready" automatically. And will the agent have to manually put the "not ready state" to "ready state".

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