This discussion is archived
1 Reply Latest reply: Sep 19, 2010 2:22 AM by 718309 RSS

Data Quality Client Hangs on "Verifying User Identity" SOLVED

718309 Newbie
Currently Being Moderated
Hi,
I am seeing this problem today.

The Metabase Manager connects quickly while the ODQ client about 50% of times, hangs.

This is the message found in event viewer:


An unexpected error has occurred. Please refer this information to Trillium Software support.
Description: broken pipe
File: ..\include\ExecutionContextHandler.h
Line: 356
Stack:

invoked from within
"$lsrv eval [ list ::com::avellino::license::server::logon $holder $message]"
(procedure "getConnection" line 41)
invoked from within
"getConnection"
(procedure "::com::avellino::license::initialize" line 10)
invoked from within
"::com::avellino::license::initialize "TSS/$::tcl_platform(user)" [namespace code onLicenseRevoke]"
(in namespace eval "::com::trilliumsoftware::tssauto" script line 3)
invoked from within
"namespace eval ::com::trilliumsoftware::tssauto {
proc onLicenseRevoke {license {cdata {}}} {}
::com::avellino::license::initialize "TSS..."


The other error I get is this:

An unexpected error has occurred. Please refer this information to Trillium Software support.
Description: broken pipe
File: .\Repository.cpp
Line: 197
Stack:

invoked from within
"::com::avellino::remote::remote create -maxevents 0 -socket HTSXPPX0 7700"
invoked from within
"list [::msgcat::mclocale] [::com::avellino::remote::remote create -maxevents 0 -socket HTSXPPX0 7700]"
Have some ideas?

(on screen I get cannot connect to license server)


Thanks
Fabio D'Alfonso

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points