1 Reply Latest reply: Sep 19, 2010 4:22 AM by Fabio D'Alfonso RSS

    Data Quality Client Hangs on "Verifying User Identity" SOLVED

    Fabio D'Alfonso
      Hi,
      I am seeing this problem today.

      The Metabase Manager connects quickly while the ODQ client about 50% of times, hangs.

      This is the message found in event viewer:


      An unexpected error has occurred. Please refer this information to Trillium Software support.
      Description: broken pipe
      File: ..\include\ExecutionContextHandler.h
      Line: 356
      Stack:

      invoked from within
      "$lsrv eval [ list ::com::avellino::license::server::logon $holder $message]"
      (procedure "getConnection" line 41)
      invoked from within
      "getConnection"
      (procedure "::com::avellino::license::initialize" line 10)
      invoked from within
      "::com::avellino::license::initialize "TSS/$::tcl_platform(user)" [namespace code onLicenseRevoke]"
      (in namespace eval "::com::trilliumsoftware::tssauto" script line 3)
      invoked from within
      "namespace eval ::com::trilliumsoftware::tssauto {
      proc onLicenseRevoke {license {cdata {}}} {}
      ::com::avellino::license::initialize "TSS..."


      The other error I get is this:

      An unexpected error has occurred. Please refer this information to Trillium Software support.
      Description: broken pipe
      File: .\Repository.cpp
      Line: 197
      Stack:

      invoked from within
      "::com::avellino::remote::remote create -maxevents 0 -socket HTSXPPX0 7700"
      invoked from within
      "list [::msgcat::mclocale] [::com::avellino::remote::remote create -maxevents 0 -socket HTSXPPX0 7700]"
      Have some ideas?

      (on screen I get cannot connect to license server)


      Thanks
      Fabio D'Alfonso