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      • 15. Re: Error 1311 Source file not found
        From Sun's Java Deployment Guide:

        Q: Error 1311: Source File Not Found. Could not find C:\Downloads\ja555000.cab.

        A: This is a known MSI engine problem. See following:

        • 16. Re: Error 1311 Source file not found
          This may happen in case the source file is corrupt or not downloaded completely. This is an MSI issue. If you are running any anti-virus/firewall software, it is recommended to disable the same during JRE download/install.

          Try Windows offline download/install option from:
          • 17. Re: Error 1311 Source file not found
            i am getting an error massage 1311source file not found
            • 18. Re: Error 1311 Source file not found
              I would like to thank the contributors to this forum. You pointed me in the direction of resolving this difficult problem. The links showed me that it was norton anti-virus 360 which was conflicting with the java jdk and preventing it from being installed. I had to completely remove norton anti-virus and also completely remove java jre. I then had to re-install java jre, and then install java jdk. This proved succcessful. After that I then re-installed norton anti-virus.
              It was a lot of hassle but i now have everything working fine. We should contact Sun and inform them about this conflict between Java jdk and norton anti-virus.
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