10 Replies Latest reply on Oct 14, 2010 7:22 AM by 793614

    Unable to start Hyperion Workspace - Web Application

    793614
      Dear Friends,

      I successfully installed Hyperion EPM System in the Windows 2003 - SP2 operating system, connecting to ORACLE database 10g. Also my EPM Configuration went successfully, when I try to start all the necessary services related to Hyperion, I am unable to start the Hyperion Workspace - Web Application (Event Log Message paseted here ----> The description for Event ID ( 0 ) in Source ( HyS9Workspace ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: HyS9Workspace successfully started.)

      Is any one can help me out to resolve the problem.

      Thanks & Regards
      Ram
        • 1. Re: Unable to start Hyperion Workspace - Web Application
          Alp Burak
          Hi,
          Which version is this? Windows services do not always provide much insight into the root cause of the problem as in this case.
          Try running workspace through command line (i.e. from start menu use the link for Start Workspace (Tomcat) or Start Workspace (Weblogic))
          It should then throw out exact error message.

          Cheers,
          Alp
          • 2. Re: Unable to start Hyperion Workspace - Web Application
            793614
            Hi,

            Thanks for your prompt reply,

            Hyperion EPM Version 11.1.1.3.0

            When I try to execute the following line from Cmd prompt, system does not thrown any message. Still I get the same error.

            "E:\Hyperion\deployments\Tomcat5\bin\HyS9Workspace.exe" /StartClass=org.apache.catalina.startup.Bootstrap /StartParam=start /StopClass=org.apache.catalina.startup.Bootstrap /StopParam=stop /ServiceName=HyS9Workspace /RegKey=Workspace

            Tried to start the services from CMD prompt and got below error message

            E:\Hyperion\deployments\Tomcat5\bin>net start "Hyperion Workspace - Web Applicat
            ion"
            The Hyperion Workspace - Web Application service is starting.
            The Hyperion Workspace - Web Application service could not be started.

            A system error has occurred.

            System error 1067 has occurred.

            The process terminated unexpectedly.


            Thanks
            RAM

            Edited by: user1130077 on Oct 5, 2010 3:54 AM
            • 3. Re: Unable to start Hyperion Workspace - Web Application
              Alp Burak
              Hi,
              In Start Menu, Oracle EPM System, Workspace you should see a link Start Workspace (Embedded Java Container).
              Try running this.

              Cheers,
              Alp
              • 4. Re: Unable to start Hyperion Workspace - Web Application
                793614
                Hi

                Thanks for the same, I have successfully started Workspace (Embedded Java Container) from the Link.

                After that I am able to see the login Screen of work space, after entering user id and password, sytem throws the following error message.

                Could not find a Hyperion Reporting and Analysis server running on localhost at port 6800. Please verify your server connect string and confirm that the server is up.

                Thanks
                RAM
                • 5. Re: Unable to start Hyperion Workspace - Web Application
                  JohnGoodwin
                  You need to start the workspace agent.
                  Either start the service "Hyperion Workspace - Agent Service"
                  or from the start menu > Oracle EPM System > Foundation > Workspace > Start Workspace Agent Services

                  Cheers

                  John
                  http://john-goodwin.blogspot.com/
                  • 6. Re: Unable to start Hyperion Workspace - Web Application
                    793614
                    Hi

                    Now i am getting altogether, some error message, unable to lunch Workspace URL, if i try to execute the workspace agent services, i am getting the following error message.

                    E:\Hyperion\common\workspacert\9.5.0.0\bin>startagent
                    --------------------------------
                    Java App Loader V1.3 (C)2006 by Hyperion Inc.
                    $> java -cp . -Dloader.application=xxx.app Loader [arguments]
                    --------------------------------
                    Reading application file 'E:\Hyperion\common\workspacert\9.5.0.0\bin\agent.app
                    '...
                    Loading classes...
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/wksagent.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/activation.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jaxb1-impl.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jaxb-api.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jaxb-impl.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jaxb-xjc.jar .....OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jsr173_api.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/sjsxp.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/foundation.jar ...............
                    .....OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/iona63.jar ..................O
                    K
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/comutil1_01.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/eiengine.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/servlet-api.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/jakarta-regexp-1.3.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/spring-beans.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/spring-core.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/spring-dao.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/spring-jdbc.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/logJavaUtil.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/javax.zip ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/bqservice.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/logi.crypto1.1.2.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/commons_collections.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/castor-1.0-xml.jar ....OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/concurrent.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/js.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/bcel-5.1.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/beatware.jar ......OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/irwidget.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/scorecard-search-api.jar ...OK

                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/waservices.jar ...OK
                    file:E:/Hyperion/common/workspacert/9.5.0.0/lib/annotation.jar ...OK
                    file:E:/Hyperion/common/loggers/Log4j/1.2.14/lib/log4j-1.2.14.jar ...OK
                    file:E:/Hyperion/common/CSS/9.5.0.0/lib/css-9_5_0.jar ....OK
                    file:E:/Hyperion/common/CSS/9.5.0.0/lib/ldapbp.jar ...OK
                    file:E:/Hyperion/common/CLS/9.5.0.0/lib/cls-9_5_0.jar ...OK
                    file:E:/Hyperion/common/SharedServices/9.5.0.0/lib/commons-httpclient-3.0.jar
                    ...OK
                    file:E:/Hyperion/common/SharedServices/9.5.0.0/lib/commons-codec-1.3.jar ...OK

                    file:E:/Hyperion/common/config/9.5.0.0/lib/registry-api.jar ...OK
                    file:E:/Hyperion/common/Velocity/1.4/velocity-dep-1.4.jar ...OK
                    file:E:/Hyperion/common/Velocity/1.4/velocity-1.4.jar ...OK
                    file:E:/Hyperion/common/JakartaCommons/commons-logging-1.1.jar ...OK
                    file:E:/Hyperion/common/JakartaCommons/commons-lang-2.1.jar ...OK
                    file:E:/Hyperion/common/JavaMail/1.3.3/mail.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hyjdbc.jar .....OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hydb2.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hyinformix.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hyoracle.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hysqlserver.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hysybase.jar ...OK
                    file:E:/Hyperion/common/JDBC/DataDirect/3.7/lib/hyoracle.jar ...OK
                    Creating URLClassLoader...
                    Setting New Context ClassLoader...
                    Loading Main class 'com.oracle.cmc.Agent'...
                    Getting 'main' method...
                    Starting application...
                    --------------------------------
                    ShutdownHook Called

                    Regards
                    RAM
                    • 7. Re: Unable to start Hyperion Workspace - Web Application
                      793614
                      Dear All,

                      Requesting help, to resolve the issue. I am unable to start the Web Application.

                      Regards
                      • 8. Re: Unable to start Hyperion Workspace - Web Application
                        Alex Ladd
                        Ram,

                        I would shut everything down and then start up the services in the following order:

                        Shared Services
                        Essbase
                        EPMA (if being used)
                        Planning
                        Core Services
                        Reporting
                        Workspace
                        WebAnalysis

                        See if that works for you.

                        Alex Ladd
                        MindStream Analytics
                        aladd@mindstreamanalytics.com
                        www.mindstreamanalytics.com
                        • 9. Re: Unable to start Hyperion Workspace - Web Application
                          JohnGoodwin
                          It should only need shared services running before the workspace services started.

                          Cheers

                          John
                          http://john-goodwin.blogspot.com/
                          • 10. Re: Unable to start Hyperion Workspace - Web Application
                            793614
                            Dear All,

                            I am getting the following error message while I run the EPM Diagnostic. Still I am unable to start the Web Application. Please help me.



                            Oracle EPM System
                            Diagnostic Reports
                            Generated on 10/14/10 12:41 PM
                            Validation run on localhost-IASKC.testserver.com
                            Validation tool info: 11.1.1.3.0 drop 9-0 build 3129 on 07/16/2009 01:24 PM
                            OS name: Windows 2003
                            OS version: 5.2
                            Test Status     Service     Test Description     Duration
                            Hyperion Foundation
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     OPN: OpenLDAP     Check if global roles number no less than 16      0 s
                            PASSED     OPN: OpenLDAP     Connection to OpenLDAP      0 s
                            PASSED     SSO     Availability of login http://localhost-iaskc.testserver.com:28080/interop/index.jsp      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:28080/interop      0 s
                            Essbase / Client
                            PASSED     WR: Windows Registry     Check if EQD excel addin registered for Essbase Client      0 s
                            Essbase / Essbase
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     EAS: Essbase server     Essbase Server startup check using Maxl command      1 s
                            PASSED     EAS: Essbase server     EssabaseServerChecker.action      0 s
                            PASSED     SVR: Essbase Java API     Launch external checker with next command: E:\Hyperion\common\validation\9.5.0.0\launchEssbaseJavaAPI.bat EssbaseJAPIConnect admin ****** localhost-iaskc.testserver.com http://localhost-iaskc.testserver.com:13080/aps/JAPI      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            Essbase / Essbase Administration Services
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:10080/eas      0 s
                            Essbase / Provider Services
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:13080/aps      0 s
                            Essbase / Smart Search
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:16080/EssbaseSearch/Configure?action=getProviderVersion      0 s
                            Essbase / Studio
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            FAILED     ESS: Essbase Studio Server     Connecting to Essbase Studio Server...
                            Error: Network communication with the server failed
                            Recommended Action: Check application is started.      1 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            Foundation / Calculation Manager
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:8500/calcmgr/index.htm      0 s
                            Foundation / Performance Management Architect
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            FAILED     DSC: EPMA DimensionServer Server Configuration     EPMADimensionServer startup... failed...
                            Error: Bad response code: 503
                            Recommended Action: Check application is started.      0 s
                            FAILED     PMAE: EPMA Service     Check if eventmanager service available
                            Error: com.hyperion.cis.utils.BadResponseCodeException: Bad response code: 503
                            Recommended Action: Check application is started      0 s
                            FAILED     PMAJ: EPMA Service     Check if jobmanager service available
                            Error: com.hyperion.cis.utils.BadResponseCodeException: Bad response code: 503
                            Recommended Action: Check application is started      0 s
                            FAILED     PMAP: EPMA Service     Check if processmanager service available
                            Error: com.hyperion.cis.utils.BadResponseCodeException: Bad response code: 503
                            Recommended Action: Check application is started      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.localhost.com:19091/awb      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:19101/DataSync      0 s
                            Foundation / Workspace
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            FAILED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/workspace
                            Error: Bad response code: 503
                            Recommended Action: Check application is started      1 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/HyperionPlanning      0 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/eas      0 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/calcmgr/index.htm      0 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/awb      0 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/aps      0 s
                            PASSED     HTTP: Http     Availability of http context http://localhost-iaskc.testserver.com:19000/interop      0 s
                            PASSED     HTTP: Http     Is file [E:\Hyperion\common\httpServers\Apache\2.0.59\bin\installhyperionapacheservice.err] empty      0 s
                            PASSED     HTTP: Http     Check string [LoadModule jk_module modules/mod_jk] in file[E:\Hyperion\common\httpServers\Apache\2.0.59\conf\httpd.conf]      0 s
                            FAILED     SSO     Availability of login http://localhost-iaskc.testserver.com:45000/workspace/browse/configInfo
                            Error: java.net.ConnectException: Connection refused: connect
                            Recommended Action: Start application      0 s
                            PASSED     REG: Registry     All links are present in registry.      0 s
                            FAILED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:45000/workspace
                            Error: Connection refused: connect
                            Recommended Action: Start application      1 s
                            Planning
                            PASSED     CFG: Configuration     Check whether all configuration tasks have been completed      0 s
                            PASSED     DB: Database     Connection to database jdbc:hyperion:oracle://LOCALHOST-BI:1521;SID=orcl      0 s
                            PASSED     EXT: External Authentication     Check Native Directory external authentication provider configuration      0 s
                            PASSED     HSS: Shared Services     Availability of Shared Services      0 s
                            PASSED     WEB: Web App     Availability of web application context http://localhost-iaskc.testserver.com:8300/HyperionPlanning      0 s
                            Test start time: 12:40:55 PM
                            Test end time: 12:41:21 PM
                            Total test duration: 26 s