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Were you able to find the fix for your keyboard issue? We are running into the same problem with keyboard input not responding in the remote console. I can type Ctrl+DEL (with Left Alt option selected) and get the Ctrl-Alt-Del reaction from the server. The mouse works fine. All the required ports are open.
UPDATE: I found a solution to my own problem. I unchecked the "Auto-Keybreak Mode" under the remote console's Keyboard menu. Now keyboard is working as expected.