1 Reply Latest reply: Nov 23, 2009 5:46 AM by rukbat RSS

    Could a customer move a blade by himself without problems with service

    807557
      Hi,

      This a Service Account Manager,

      Could a customer move a blade by himself without problems with service contracted (e.g. platinum)

      For other systems, like high end servers customer cannot do it.

      It is the same with blades systems?

      Thanks in advance,
      Francisco.
        • 1. Re: Could a customer move a blade by himself without problems with service
          rukbat
          Francisco,
          These forums are not a method to get access to Sun corporate techsupport.
          They are for the end-user to have conversations.
          End Users do not know Sun policy.

          Go ask your customer's District Service Manager.
          If they don't know, then ask the Regional Service Manager, because they are the DSM's boss.
          If that person does not know, then the three of you need to resign because all three of you should know this as a normal part of your jobs.