11 Replies Latest reply: Sep 11, 2009 5:56 PM by 807567 RSS

    Sun Update Manager problem in Solaris 10/08

    807567
      Since installing Solaris 10 x86 10/08 on my AMD Sempron system, Sun Update Manager doesn't work. It starts and gives me a "Warning" window with no text and a yellow triangle icon with an exclamation point. That's it. This worked fine on this box in the last Solaris release.

      Any ideas?
        • 1. Re: Sun Update Manager problem in Solaris 10/08
          807567
          Hi,
          Please run the suc.sh script i have attached to this post and then paste the output into your reply so we can have a look at how Update Connection is configured on your system.
          Thanks
          • 2. Re: Sun Update Manager problem in Solaris 10/08
            807567
            Thanks for the quick reply. Here's the output:
            User:
            Logname: root
            Mon Dec  8 17:51:31 CST 2008
            shaggy
            
            
            smpatch settings:
            
            patchpro.backout.directory      -       ""
            patchpro.baseline.directory     -       /var/sadm/spool
            patchpro.download.directory     -       /var/sadm/spool
            patchpro.install.types          -       rebootafter:reconfigafter:standard
            patchpro.patch.source           -       https://getupdates1.sun.com/
            patchpro.patchset               -       current
            patchpro.proxy.host             -       ""
            patchpro.proxy.passwd           ****    ****
            patchpro.proxy.port             -       8080
            patchpro.proxy.user             -       ""
            
            
            smpatch analyze:
            
            Failure: Response code was 500
            
            
            Entitlement:
            
            ----START-ENTITLEMENT-TOKENS----
            Solaris10Security
            SolarisSecurityUpdates
            SolarisDataIntegrityUpdates
            SolarisHardwareUpdates
            SolarisUtilityUpdates
            Public
            -----END-ENTITLEMENT-TOKENS-----
            
            
            Sun UC patch revision:
            
            119789-09
            120336-04
            121082-06
            121082-08
            121119-13
            121454-02
            123004-03
            123006-07
            123631-03
            123896-05
            124187-07
            
            
            Solaris release:
            
                                   Solaris 10 10/08 s10x_u6wos_07b X86
                       Copyright 2008 Sun Microsystems, Inc.  All Rights Reserved.
                                    Use is subject to license terms.
                                        Assembled 27 October 2008
            
            
            Solaris Kernel: Generic_137138-09
            Machine Type: i86pc
            Platform: i86pc
            
            
            Java -version:
            
            java version "1.6.0_11"
            Java(TM) SE Runtime Environment (build 1.6.0_11-b03)
            Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing)
            
            
            Cacao Java version:
            
            java-home=/usr/jdk/jdk1.5.0_16
            
            
            Software Cluster:
            
            CLUSTER=SUNWCall
            
            
            All ccr properties:
            
            Property not defined: 20
            20:
            
            cns.assetid:
            YWvwOyQie7dJfIm7YFrtW6suuqw=
            
            cns.br.SunUCenabled:
            true
            
            cns.ccr.keyGenPath:
            /usr/lib/cc-ccr/bin/ccrKeyGen
            
            cns.clientid:
            58402ae2-366a-4773-ba28-b2cf4c9ec3d9
            
            cns.httpproxy.auth:
            
            
            cns.httpproxy.ipaddr:
            
            
            cns.httpproxy.port:
            
            
            cns.patchsvr.cachelocation:
            /var/sadm/spool/patchsvr
            
            cns.patchsvr.patchsource:
            https://getupdates1.sun.com/
            
            cns.regtoken:
            a1807f9e-5a4c-4d2d-8ee5-c0bc21e3372e:1302107965000:T
            
            cns.security.password:
            VskoaPPhpElkL+kclju5U8yK2YWnnDeXz1rE3vvG30jl
            
            cns.security.privatekey:
            -----BEGIN ENCRYPTED PRIVATE KEY-----
            MIICxjBABgkqhkiG9w0BBQ0wMzAbBgkqhkiG9w0BBQwwDgQItJSegVHxbn8CAggA
            MBQGCCqGSIb3DQMHBAhHgc+M0tfqCQSCAoBpfhQEpciKgcazRBOwnTS42nnbEJ5k
            ozPYHJyFIA8RPjnjMYZx7KSGXfqX2wT+HFmzFXJltg/VAKhaGqqHoDhKOKblTYQZ
            9q8xTfbsEy0eTWk33ieIQFuvnabKrg28BWvzmS72fjqbGM5VZ2GyiLNa5j8vkwS6
            18XjrsjAovlUgR9GZWFrmLJi1azdTb3WtU8Li2y6Ezoz8EmxLwcLuRpfVYqVFqwj
            SeSqmc1eaG4CGAjR9p/fY6P+yuISU9Ct8EVGokGyargPAyOMGITMGt5U0U/coo/s
            awfECQmLcL43IR5XdFrbxgQN1FSa5TLKP/AqBauqR8Ls6/9yJswiK3ISY+Qj5fOd
            PrYj0RJ4Fiown//KHsecN9y4atQpQDDkNX9oC/6u0NeCftmx0W9tQKAR1Ki6NQLo
            2YRi+bWBd4UeeLDdibeTSOLtWBuYKZkz1S9tsnoNHh29n8ApbX+wWtWSxipJvOKE
            cTwEISYE6NaMRTNnpdbmsbhULpENwpNilt9ZiEpL5nqkI/aEcvg8rNwC9NxODsf6
            1PVEw5gyz47I7SxlScL4GBPQ4fhlBK54L3uad+iYYyUJZPGaoHIP91VbGKglS38i
            9p2mwBNUr0sG6Np03qpygeLoHoJiLaZPAx3IUghVLYXd6LTRRgC+7AGvIrIRnuXn
            N5a86txjADYxnZ/I1nVLSrl+A0qi28J463rRVyOHe+6UHdDhPO0UGLl1cenqXDs+
            0nudEI7kNM1oW71hxw3c/RfuDyYTZiLwCIOJ28N2IKlkNJZv8GEpam0VAaAhu/OT
            M7DVqsAySlG4B5993snybWBUQsCNJaHQJ8iThb4eX4LaSWl3ev3Hnr4W
            -----END ENCRYPTED PRIVATE KEY-----
            
            
            cns.security.publickey:
            -----BEGIN PUBLIC KEY-----
            MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDlkVi1gRNt2dt1RuidHeCb2oTn
            Ea3lhONMc5BM3/+2TKI3o5TZN2bpNjkD8pa6LhXde0q0i2hSx7s8upnfefUTiZJn
            2gojlN3hrTRKga7+h2ud4D4Fxcvr7p1v25Lc6Yh8J+hM+cGBfcoZC7GI7GnETTqa
            gOf48RUCbquaYZtcuwIDAQAB
            -----END PUBLIC KEY-----
            
            
            cns.swup.UMautolaunch:
            false
            
            cns.swup.autoAnalysis.enabled:
            true
            
            cns.swup.checkinInterval:
            2
            
            cns.swup.lastCheckin:
            0
            
            cns.swup.patchbaseline:
            current
            
            cns.swup.regRequired:
            true
            
            cns.transport.serverurl:
            https://cns-transport.sun.com
            
            
            
            patchsvr settings:
            
            Patch source URL: https://getupdates1.sun.com/
            Cache location: /var/sadm/spool/patchsvr
            
            
            Sun UC package status:
            
            SUNWbreg not installed
            SUNWdc not installed
            • 3. Re: Sun Update Manager problem in Solaris 10/08
              807567
              There seems to be issues with java 1.6, As a temporary
              workaround you can edit the following files to prevent Java from using
              anything other than JDK 5:

              /usr/sbin/pprosvc
              /usr/bin/updatemanager

              Change the syntax:

              From:
              java -version:1.5+

              To:
              java -version:1.5*

              This should ensure that the version of Java used is 1.5 and hopefully allow
              both smpatch and updatemanager to run 'normally'.
              • 4. Re: Sun Update Manager problem in Solaris 10/08
                807567
                That did it! Thanks!
                • 5. Re: Sun Update Manager problem in Solaris 10/08
                  807567
                  Hi , I'm getting the similar issue. I've around 20 machines in my lab which are SunBlade 1500 and running solaris 10. While running the update manager I'm getting the pop up window with empty string and only exclamation mark. I tried to check the java version also which is 1.5 and also update the files

                  /usr/sbin/pprosvc
                  JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
                  To:
                  JAVACMD="/usr/jdk/latest/bin/java -version:1.5*"

                  And in /usr/bin/updatemanager, if you use it (around line 37):
                  Change:
                  JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"
                  To:
                  JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5*"

                  But still no effect .
                  After running suc.sh , I get the following message in one of my machine.


                  User: root
                  Logname: root
                  Sun Jun 14 20:18:05 CDT 2009
                  kong.cs.lamar.edu


                  smpatch settings:

                  patchpro.backout.directory     -     ""
                  patchpro.baseline.directory     -     /var/sadm/spool
                  patchpro.download.directory     -     /var/sadm/spool
                  patchpro.install.types          -     rebootafter:reconfigafter:standard
                  patchpro.patch.source          -     https://getupdates1.sun.com/
                  patchpro.patchset          -     current
                  patchpro.proxy.host          -     ""
                  patchpro.proxy.passwd          ****     ****
                  patchpro.proxy.port          -     8080
                  patchpro.proxy.user          -     ""


                  smpatch analyze:

                  Failure: Cannot connect to retrieve detectors.jar: You are not authorized to access this service.


                  Entitlement:



                  Sun UC patch revision:

                  120335-04
                  121081-06
                  121118-13
                  121453-02
                  122231-01
                  123003-03
                  123005-07
                  123630-03
                  123893-05
                  124171-07


                  Solaris release:

                  Solaris 10 10/08 s10s_u6wos_07b SPARC
                  Copyright 2008 Sun Microsystems, Inc. All Rights Reserved.
                  Use is subject to license terms.
                  Assembled 27 October 2008


                  Solaris Kernel: Generic_137137-09
                  Machine Type: sun4u
                  Platform: SUNW,Sun-Blade-1500


                  Java -version:

                  java version "1.5.0_16"
                  Java(TM) Platform, Standard Edition for Business (build 1.5.0_16-b02)
                  Java HotSpot(TM) Client VM (build 1.5.0_16-b02, mixed mode, sharing)


                  Cacao Java version:

                  java-home=/usr/jdk/jdk1.5.0_16


                  Software Cluster:

                  CLUSTER=SUNWCall


                  All ccr properties:

                  18:

                  cns.assetid:
                  qPFdLvNg0uTHuMUwNHnb9ews6gM=

                  cns.br.SunUCenabled:
                  true

                  cns.ccr.keyGenPath:
                  /usr/lib/cc-ccr/bin/ccrKeyGen

                  cns.clientid:
                  c370997b-59d3-48da-b9ac-e9251ae87108

                  cns.httpproxy.auth:


                  cns.httpproxy.ipaddr:


                  cns.httpproxy.port:


                  cns.regtoken:
                  c9ebd9f4-4168-4c88-bf95-377c93f47ae7:1276387200000:T

                  cns.security.password:
                  2byvHFVGm8bGG+JYdi1ctiIUXY5LI+FhMH7Dt5XzpQ3p

                  cns.security.privatekey:
                  -----BEGIN ENCRYPTED PRIVATE KEY-----
                  MIICxjBABgkqhkiG9w0BBQ0wMzAbBgkqhkiG9w0BBQwwDgQI9Oc+gk8EUewCAggA
                  MBQGCCqGSIb3DQMHBAjzj2XqdwMdewSCAoARhjQ/SahncN8Mg/budKR6lpwZW+c3
                  0xv+hShG+qrA3jxC/281lst4Z39QK9kMlFbjyyQYLi2NViTe8FpO4c/NVH0C/vMe
                  ZVYBDJBsC258JBo2zU+zlOVcbHlfJfMEr2ZcYXXa/joi/sTslwPk0g/tFubXKNm0
                  T9+vo1teNGvyWj+yCXheTRePUtkjDU713A7tJG6WnaR/p7PM84tuJU8ce6PJc9Qj
                  ZtlLcQPZuoy3u3QcvN3aPnT7DGhTvBzKcMEUWZt1kudeNOfl2JDie0pHgDM6vIuR
                  IPhDJbLXluurlHmGfP/mywP8mVW4lNDM64ZM+WK+yWm05kjd95tl7gMWrXgkXIjM
                  sA/X2+K1ELwTyy7uT7bEPzzqiGy/fjAiKje5ni0gDkQBDRRdd81wlc5mr5sdY+eW
                  CEz3h88Wst6qCKpv6civ+GAqGtFHyA03XLkSgdkwTTWDoFilBrY3Ijqo6pKycq2P
                  +6t9SPr3IjvgkjrPonURBuAiK+hnDfHnbyXD4YE8YmqyBp8r9H8d4QVV5CbBLevu
                  CAd5F0a+WCXzsMyLX5u9yzOlXJ753mtxK3PY3euBazkf49Qu/lX4Z/q0xnMGl+X+
                  F3RFsh7vFeoCYlWWenzgcZATSG3PP2Ks/vsLsfqgZ5IANkuYiLqStg767c5QgaXB
                  B1PKLC4iCaDd6EhH31AebzkgCoxd3Z4PwFVuEJBZklHvUn+c8gJsUPExjiQdewLk
                  F8vps/MGukbAL+fcXoB0hfaQylIvlmSFOSSlXfrslLqwh9oAc6cgjrXep7Eygk/F
                  c7wqBMwrO3PbB28ydo8v++z6zqD8JCAIewJlvjnS+0zpDTqz77M4DXGL
                  -----END ENCRYPTED PRIVATE KEY-----


                  cns.security.publickey:
                  -----BEGIN PUBLIC KEY-----
                  MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC49EggsyicYSTIqmIIQR2QEu+c
                  dXdSPf+2lV/OCCvQF8+cgoHzcy4HupvhtZKnfDxS871pDbUwAsteLMbrrSp6XB/D
                  qpBicxn5vmNF4t7GLGbR84jUr/Gw8Utnn1UcmviOMNw+4thJqSH9PHjBcQ70bpFB
                  QXCFW0m+4eF/r2fBxwIDAQAB
                  -----END PUBLIC KEY-----


                  cns.swup.UMautolaunch:
                  false

                  cns.swup.autoAnalysis.enabled:
                  true

                  cns.swup.checkinInterval:
                  2

                  cns.swup.lastCheckin:
                  0

                  cns.swup.patchbaseline:
                  current

                  cns.swup.regRequired:
                  true

                  cns.transport.serverurl:
                  https://cns-transport.sun.com



                  patchsvr not installed.



                  Sun UC package status:

                  SUNWbreg not installed
                  SUNWdc not installed


                  Please attach /tmp/kong.cs.lamar.edu-140609-suc-out.Z in your reply to the Sun Update Connection Technical Support Team.


                  Thanks
                  Prem
                  • 6. Re: Sun Update Manager problem in Solaris 10/08
                    807567
                    I'm having the same issue and fixing both mentioned files did not fix my problem. I've already sent in the output from showrev -p and suc.sh script on case # 71137356.

                    Thanks,
                    Larry Brown
                    • 7. Re: Sun Update Manager problem in Solaris 10/08
                      807567
                      I 2 have been getting this very similar issue, i have tried the
                      /usr/sbin/pprosvc and /usr/bin/updatemanager
                      "+" to "*" with no success.


                      smpatch analyze

                      either returns

                      Failure: Cannot connect to retrieve detectors.jar: You are not authorized to access this service.
                      or
                      Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.

                      i'm at a loss as to how i can resolves this issue.......

                      kind regards
                      Hornet
                      • 8. Re: Sun Update Manager problem in Solaris 10/08
                        807567
                        Hi
                        Were you able to fix that problem? I'm having the same issue even after changing
                        /usr/sbin/pprosvc
                        JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
                        To:
                        JAVACMD="/usr/jdk/latest/bin/java -version:1.5*"

                        and
                        JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"
                        To:
                        JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5*"

                        I don't know what else to do.
                        • 9. Re: Sun Update Manager problem in Solaris 10/08
                          807567
                          The issue encountered here may be related to a backend issue that is affecting a limited number of user accounts. This is currently being treated as a high priority but unfortunately it is taking longer than expected to fix.

                          Re-registering systems with a brand new Sun Online Account may workaround the problem for now.
                          • 10. Re: Sun Update Manager problem in Solaris 10/08
                            807567
                            Hello,

                            I have the same issue. Creating additional accounts and re-registering servers didn't solve the problem. I'm still getting message:

                            Failure: Cannot connect to retrieve detectors.jar: You are not authorized to access this service.

                            or

                            Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.
                            • 11. Re: Sun Update Manager problem in Solaris 10/08
                              807567
                              We hope that the bug will be fixed in the next couple of weeks. We will let
                              you know once it is resolved.