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Sudden error code 403: not authorized to download current2.zip

807567 Newbie
Currently Being Moderated
I ran smpatch analyze today (Sol 10 u3 sparc with 121118-15, using post 1/09 current2 patchset), and got this:

# smpatch analyze
Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.

Running the analyze with updatemanager yielded error code 403. I cleared /var/sadm/spool/cache, and re-ran the analyze, and got a little window with nothing but a yellow exclamation point.

I have never encountered these problems before.

Is this a temporary out-of-service with the Sun patch servers, or something I should worry about?

Thank you...
  • 1. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    Looks like a server problem, I get:
    # smpatch analyze
    Error: Unable to download entitlement information using the update server proxy.
    Response code was 403
    David
  • 2. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    I sure hope so. Thanks, David.
  • 3. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    There was a brief unplanned outage of the patch download service, however this should now be resolved. Please let us know if there is still an issue.
  • 4. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    This morning, I still can't get smpatch or SUM to work:
    smpatch analyze
    Failure: Cannot connect to retrieve current2.zip: Internal Server Error

    I ran it again, and got:
    smpatch analyze
    Failure: Cannot connect to retrieve detectors.jar: Internal Server Error

    SUM returns the mini window with the exclamation point, but no error 403. No messages come up. I cannot reach the update server.

    Please help!
  • 5. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    All is fine now. You know, it a simple message like "Patch server temporarily unavailable. Please try again later" was used, it would save people significant worry and avoid confusion.....
  • 6. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    I'm getting the same kind of issues every time . Neither smpatch is working nor SUM is working(blank popup is coming ) . How did you fix this issue ?
    Any help would be greatly appreciated.

    Thanks
    Prem
  • 7. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    I need help with this also. I did another machine this morning without a problem.
  • 8. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    I didn't do anything to fix the problem. It went away by itself, so I assumed that it was a problem on Sun's end. All I did was keep trying updatemanager until it worked. The problem went away in a day or two.
  • 9. Re: Sudden error code 403: not authorized to download current2.zip
    795491 Newbie
    Currently Being Moderated
    I have been trying for over a week now. Very strange things going on. I had to redo my password on this account, then I had to make an entirely new account, and that still does not allow authorization.

    I am tempted to buy a small support contract just so I can be really annoying until they fix this!
  • 10. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    Please remove all sensitive data and post the results of this script.
  • 11. Re: Sudden error code 403: not authorized to download current2.zip
    795491 Newbie
    Currently Being Moderated
    Here it is...

    Let me know if you need more...

    Logname: root
    Mon Jul 20 12:45:37 EDT 2009
    bio2


    smpatch settings:

    patchpro.backout.directory - ""
    patchpro.baseline.directory - /var/sadm/spool
    patchpro.download.directory - /var/sadm/spool
    patchpro.install.types - rebootafter:reconfigafter:standard
    patchpro.patch.source - https://getupdates1.sun.com/
    patchpro.patchset - current2
    patchpro.proxy.host - ""
    patchpro.proxy.passwd **** ****
    patchpro.proxy.port - 8080
    patchpro.proxy.user - ""


    smpatch analyze:

    patchpro.baseline.directory - /var/sadm/spool
    patchpro.download.directory - /var/sadm/spool
    patchpro.install.types - rebootafter:reconfigafter:standard
    patchpro.patch.source - https://getupdates1.sun.com/
    patchpro.patchset - current2
    patchpro.proxy.host - ""
    patchpro.proxy.passwd **** ****
    patchpro.proxy.port - 8080
    patchpro.proxy.user - ""


    smpatch analyze:

    Failure: Response code was 500


    Entitlement:

    ----START-ENTITLEMENT-TOKENS----
    Solaris10Security
    SolarisSecurityUpdates
    SolarisDataIntegrityUpdates
    SolarisHardwareUpdates
    SolarisUtilityUpdates
    Public
    Solaris10
    SolarisAllUpdates
    ContractRequired
    -----END-ENTITLEMENT-TOKENS-----


    Sun UC patch revision:

    120336-04
    121082-06
    121119-16
    121454-02
    123004-03
    123006-07
    123631-03
    123896-05
    124187-07
    137138-09


    Solaris release:

    Solaris 10 5/09 s10x_u7wos_08 X86
    Copyright 2009 Sun Microsystems, Inc. All Rights Reserved.
    Use is subject to license terms.
    Assembled 30 March 2009


    Solaris Kernel: Generic_139556-08
    Machine Type: i86pc
    Platform: i86pc


    Java versions:



    System default:

    java version "1.5.0_17"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
    Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)


    Java 5:

    java version "1.5.0_17"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
    Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)


    Java 6:

    java version "1.6.0_13"
    Java(TM) Platform, Standard Edition for Business (build 1.6.0_13-b03)
    Java HotSpot(TM) Server VM (build 11.3-b02, mixed mode)


    Java used by smpatch and updatemanager:

    /usr/sbin/pprosvc:JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
    /bin/updatemanager:JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"


    Cacao Java version:

    java-home=/usr/jdk/jdk1.5.0_17


    Cacao Base Directories:

    cacao.install.rt.base.dir=/
    cacao.install.etc.base.dir=/


    Software Cluster:

    CLUSTER=SUNWCall


    All ccr properties:
  • 12. Re: Sudden error code 403: not authorized to download current2.zip
    795491 Newbie
    Currently Being Moderated
    I guess you may need this too..
    cns.assetid:
    ga2APGBLyZqWEbGjmcHRQewn6+s=

    cns.br.SunUCenabled:
    true

    cns.ccr.keyGenPath:
    /usr/lib/cc-ccr/bin/ccrKeyGen

    cns.clientid:
    f70e1cc1-d4b8-44ff-a376-43e7e4f97ffc
  • 13. Re: Sudden error code 403: not authorized to download current2.zip
    807567 Newbie
    Currently Being Moderated
    Thanks for your update. I have reviewed the logs sent in by you and found
    that the system is down rev in one of the critical patches necessary for
    proper functioning of update manager.

    Kindly please download and install the following patch and then rerun update
    manager:

    121082-08
    123896-15

    Try again and let me know the results.
  • 14. Re: Sudden error code 403: not authorized to download current2.zip
    795491 Newbie
    Currently Being Moderated
    No go on those patches, not sure what the cannot open error is about. Seems odd that a 2009 release of solaris would not include rev. from 2008 (referring to the 121082 patch)?

    output from pkgadd....


    This appears to be an attempt to install the same architecture and
    version of a package which is already installed. This installation
    will attempt to overwrite this package.

    /home/dsk/Desktop/121082-08/SUNWccccfg/install/checkinstall: /home/dsk/Desktop/121082-08/SUNWccccfg/install/checkinstall: cannot open
    pkgadd: ERROR: checkinstall script did not complete successfully
    Dryrun complete.
    No changes were made to the system.

    and

    This appears to be an attempt to install the same architecture and
    version of a package which is already installed. This installation
    will attempt to overwrite this package.

    ## Executing checkinstall script.
    /home/dsk/Desktop/123896-15/SUNWcacaort/install/checkinstall: /home/dsk/Desktop/123896-15/SUNWcacaort/install/checkinstall: cannot open
    pkgadd: ERROR: checkinstall script did not complete successfully

    Installation of <SUNWcacaort> failed.
    No changes were made to the system.
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