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    Sudden error code 403: not authorized to download current2.zip

    807567
      I ran smpatch analyze today (Sol 10 u3 sparc with 121118-15, using post 1/09 current2 patchset), and got this:

      # smpatch analyze
      Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.

      Running the analyze with updatemanager yielded error code 403. I cleared /var/sadm/spool/cache, and re-ran the analyze, and got a little window with nothing but a yellow exclamation point.

      I have never encountered these problems before.

      Is this a temporary out-of-service with the Sun patch servers, or something I should worry about?

      Thank you...
        • 1. Re: Sudden error code 403: not authorized to download current2.zip
          807567
          Looks like a server problem, I get:
          # smpatch analyze
          Error: Unable to download entitlement information using the update server proxy.
          Response code was 403
          David
          • 2. Re: Sudden error code 403: not authorized to download current2.zip
            807567
            I sure hope so. Thanks, David.
            • 3. Re: Sudden error code 403: not authorized to download current2.zip
              807567
              There was a brief unplanned outage of the patch download service, however this should now be resolved. Please let us know if there is still an issue.
              • 4. Re: Sudden error code 403: not authorized to download current2.zip
                807567
                This morning, I still can't get smpatch or SUM to work:
                smpatch analyze
                Failure: Cannot connect to retrieve current2.zip: Internal Server Error

                I ran it again, and got:
                smpatch analyze
                Failure: Cannot connect to retrieve detectors.jar: Internal Server Error

                SUM returns the mini window with the exclamation point, but no error 403. No messages come up. I cannot reach the update server.

                Please help!
                • 5. Re: Sudden error code 403: not authorized to download current2.zip
                  807567
                  All is fine now. You know, it a simple message like "Patch server temporarily unavailable. Please try again later" was used, it would save people significant worry and avoid confusion.....
                  • 6. Re: Sudden error code 403: not authorized to download current2.zip
                    807567
                    I'm getting the same kind of issues every time . Neither smpatch is working nor SUM is working(blank popup is coming ) . How did you fix this issue ?
                    Any help would be greatly appreciated.

                    Thanks
                    Prem
                    • 7. Re: Sudden error code 403: not authorized to download current2.zip
                      807567
                      I need help with this also. I did another machine this morning without a problem.
                      • 8. Re: Sudden error code 403: not authorized to download current2.zip
                        807567
                        I didn't do anything to fix the problem. It went away by itself, so I assumed that it was a problem on Sun's end. All I did was keep trying updatemanager until it worked. The problem went away in a day or two.
                        • 9. Re: Sudden error code 403: not authorized to download current2.zip
                          795491
                          I have been trying for over a week now. Very strange things going on. I had to redo my password on this account, then I had to make an entirely new account, and that still does not allow authorization.

                          I am tempted to buy a small support contract just so I can be really annoying until they fix this!
                          • 10. Re: Sudden error code 403: not authorized to download current2.zip
                            807567
                            Please remove all sensitive data and post the results of this script.
                            • 11. Re: Sudden error code 403: not authorized to download current2.zip
                              795491
                              Here it is...

                              Let me know if you need more...

                              Logname: root
                              Mon Jul 20 12:45:37 EDT 2009
                              bio2


                              smpatch settings:

                              patchpro.backout.directory - ""
                              patchpro.baseline.directory - /var/sadm/spool
                              patchpro.download.directory - /var/sadm/spool
                              patchpro.install.types - rebootafter:reconfigafter:standard
                              patchpro.patch.source - https://getupdates1.sun.com/
                              patchpro.patchset - current2
                              patchpro.proxy.host - ""
                              patchpro.proxy.passwd **** ****
                              patchpro.proxy.port - 8080
                              patchpro.proxy.user - ""


                              smpatch analyze:

                              patchpro.baseline.directory - /var/sadm/spool
                              patchpro.download.directory - /var/sadm/spool
                              patchpro.install.types - rebootafter:reconfigafter:standard
                              patchpro.patch.source - https://getupdates1.sun.com/
                              patchpro.patchset - current2
                              patchpro.proxy.host - ""
                              patchpro.proxy.passwd **** ****
                              patchpro.proxy.port - 8080
                              patchpro.proxy.user - ""


                              smpatch analyze:

                              Failure: Response code was 500


                              Entitlement:

                              ----START-ENTITLEMENT-TOKENS----
                              Solaris10Security
                              SolarisSecurityUpdates
                              SolarisDataIntegrityUpdates
                              SolarisHardwareUpdates
                              SolarisUtilityUpdates
                              Public
                              Solaris10
                              SolarisAllUpdates
                              ContractRequired
                              -----END-ENTITLEMENT-TOKENS-----


                              Sun UC patch revision:

                              120336-04
                              121082-06
                              121119-16
                              121454-02
                              123004-03
                              123006-07
                              123631-03
                              123896-05
                              124187-07
                              137138-09


                              Solaris release:

                              Solaris 10 5/09 s10x_u7wos_08 X86
                              Copyright 2009 Sun Microsystems, Inc. All Rights Reserved.
                              Use is subject to license terms.
                              Assembled 30 March 2009


                              Solaris Kernel: Generic_139556-08
                              Machine Type: i86pc
                              Platform: i86pc


                              Java versions:



                              System default:

                              java version "1.5.0_17"
                              Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
                              Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)


                              Java 5:

                              java version "1.5.0_17"
                              Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
                              Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)


                              Java 6:

                              java version "1.6.0_13"
                              Java(TM) Platform, Standard Edition for Business (build 1.6.0_13-b03)
                              Java HotSpot(TM) Server VM (build 11.3-b02, mixed mode)


                              Java used by smpatch and updatemanager:

                              /usr/sbin/pprosvc:JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
                              /bin/updatemanager:JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"


                              Cacao Java version:

                              java-home=/usr/jdk/jdk1.5.0_17


                              Cacao Base Directories:

                              cacao.install.rt.base.dir=/
                              cacao.install.etc.base.dir=/


                              Software Cluster:

                              CLUSTER=SUNWCall


                              All ccr properties:
                              • 12. Re: Sudden error code 403: not authorized to download current2.zip
                                795491
                                I guess you may need this too..
                                cns.assetid:
                                ga2APGBLyZqWEbGjmcHRQewn6+s=

                                cns.br.SunUCenabled:
                                true

                                cns.ccr.keyGenPath:
                                /usr/lib/cc-ccr/bin/ccrKeyGen

                                cns.clientid:
                                f70e1cc1-d4b8-44ff-a376-43e7e4f97ffc
                                • 13. Re: Sudden error code 403: not authorized to download current2.zip
                                  807567
                                  Thanks for your update. I have reviewed the logs sent in by you and found
                                  that the system is down rev in one of the critical patches necessary for
                                  proper functioning of update manager.

                                  Kindly please download and install the following patch and then rerun update
                                  manager:

                                  121082-08
                                  123896-15

                                  Try again and let me know the results.
                                  • 14. Re: Sudden error code 403: not authorized to download current2.zip
                                    795491
                                    No go on those patches, not sure what the cannot open error is about. Seems odd that a 2009 release of solaris would not include rev. from 2008 (referring to the 121082 patch)?

                                    output from pkgadd....


                                    This appears to be an attempt to install the same architecture and
                                    version of a package which is already installed. This installation
                                    will attempt to overwrite this package.

                                    /home/dsk/Desktop/121082-08/SUNWccccfg/install/checkinstall: /home/dsk/Desktop/121082-08/SUNWccccfg/install/checkinstall: cannot open
                                    pkgadd: ERROR: checkinstall script did not complete successfully
                                    Dryrun complete.
                                    No changes were made to the system.

                                    and

                                    This appears to be an attempt to install the same architecture and
                                    version of a package which is already installed. This installation
                                    will attempt to overwrite this package.

                                    ## Executing checkinstall script.
                                    /home/dsk/Desktop/123896-15/SUNWcacaort/install/checkinstall: /home/dsk/Desktop/123896-15/SUNWcacaort/install/checkinstall: cannot open
                                    pkgadd: ERROR: checkinstall script did not complete successfully

                                    Installation of <SUNWcacaort> failed.
                                    No changes were made to the system.
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