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6 Replies Latest reply: Oct 28, 2010 12:54 AM by Turribeach RSS

Custom page if Presentation Service is down

732615 Newbie
Currently Being Moderated
Hi all,

I've been looking for a few hours but can't find a way to show a custom page when the presentation service is down.

Currently it shows this error, which I believe is run from OC4J.

*500 Internal Server Error*

Servlet error: An exception occurred. The current application deployment descriptors do not allow for including it in this response. Please consult the application

Does anyone know how to change this? At the moment i can't even find where it's being generated from.
  • 1. Re: Custom page if Presentation Service is down
    SaichandVaranasi Guru
    Currently Being Moderated
    hi Ejay,

    1) open web.xml file located at (\OracleBI\oc4j_bi\j2ee\home\applications\analytics\analytics\WEB-INF )

    2) Add the following code below to the *<mime-mapping> tags*

    <error-page>
    <error-code>500</error-code>
    <location>/text.html</location>
    </error-page>

    3) Create a HTML page with u r custom text and save it under "\OracleBI\oc4j_bi\j2ee\home\applications\analytics\analytics"


    4) Restart the OC4j

    5)Down the presentation services u ll get

    http://img641.imageshack.us/img641/8343/customerrormessage.jpg

    Let me know if u have issues!



    thanks,
    Saichand.v
  • 2. Re: Custom page if Presentation Service is down
    808480 Newbie
    Currently Being Moderated
    I need same information,but i will get follwing message whenever presentation service is down

    **An error occurred contacting Oracle BI Presentation Services. If this problem persists, contact your system administrator.**
    **Error Codes: GDO7WNZA**

    I have applied above code in web.xml,but no effect.
  • 3. Re: Custom page if Presentation Service is down
    SaichandVaranasi Guru
    Currently Being Moderated
    hi,
    Have u restarted the OC4j services ?

    Can u paste u r web.xml file and make sure that u have changed at right location and .html file to be in right path


    Thanks,
    Saichand.v
  • 4. Re: Custom page if Presentation Service is down
    808480 Newbie
    Currently Being Moderated
    We do not use OC4J,but we will use IIS for presentation service.We have web.xml located in the path of D:\SiebelAnalytics\web\app\WEB-INF .Please see the content of web.xml file

    <?xml version="1.0" encoding="UTF-8"?>

    <!DOCTYPE web-app
         PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.2//EN"
         "http://java.sun.com/j2ee/dtds/web-app_2_2.dtd">

    <web-app>
         <servlet>
              <servlet-name>SAWBridge</servlet-name>
              <servlet-class>com.siebel.analytics.web.SAWBridge</servlet-class>
              <init-param>
                   <param-name>oracle.bi.presentation.sawserver.Host</param-name>
                   <param-value>localhost</param-value>
              </init-param>
              <init-param>
                   <param-name>oracle.bi.presentation.sawserver.Port</param-name>
                   <param-value>9710</param-value>
              </init-param>
         </servlet>
         <servlet-mapping>
              <servlet-name>SAWBridge</servlet-name>
              <url-pattern>/saw.dll</url-pattern>
         </servlet-mapping>
         <mime-mapping>
    <error-page>
              <error-code>500</error-code>
              <location>/text.html</location>
              </error-page>
              <extension>xsd</extension>
              <mime-type>text/xml</mime-type>
         </mime-mapping>
         <welcome-file-list>
              <welcome-file>default.jsp</welcome-file>
         </welcome-file-list>
    </web-app>


    and i have placed text.html under D:\SiebelAnalytics\web\app .

    Content of text.html is

    <b> Service is down </b>

    Please note my usual error message is differenet than OP.
  • 5. Re: Custom page if Presentation Service is down
    732615 Newbie
    Currently Being Moderated
    Hi Saichand,

    I did exactly what you said but i get this error when i go to my the OBI URL. Even with OC4J and Presentation service on i get this error:

    *404 Not Found*
    Resource /analytics/saw.dll not found on this server

    In Oracle Enterprise Manager i see that Analytics is down. When i restart it i get the following error about 30 times in the ascontrol.log log file:


    *010-10-28 09:18:25,321 [EMUI_09_18_25_/console/ias/logging/logfiles] WARN util.HGridDataSource setSelected.354 - setSelection: key*
    should not be null


    If i remove the extra text from the web.xml file then everything start okay again. I am running on OBISE1 but i don't think that should make a difference.

    Edited by: Ejay on 28-okt-2010 0:32

    Edited by: Ejay on 28-okt-2010 0:35
  • 6. Re: Custom page if Presentation Service is down
    Turribeach Guru
    Currently Being Moderated
    User 805477 please DO NOT hijack a thread with your own questions, start your own thread. It's difficult enough to fllow a thread from the original author for you to post questions using a different environment.

    Ejay this is the OBIEE forum you should be posting your question in the OBISE1 forum:

    Business Intelligence Standard Edition One

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