0 Replies Latest reply on Aug 26, 2001 2:59 PM by 3004

    Error -2140 can't start service

    3004
      What does it mean when I get an error -2140 "Can't start service error"?
      <P>
      This error may mean that there is no proper postmaster account. If this is the
      problem, the error logs will contain a message to that effect.
      <P>
      <UL>
      <LI>To verify that your postmaster account for Messaging Server 3.01 is correct:
      <OL>
      <LI>From the Admin Server, select "Users and Groups"
      <LI>Select Manage Users
      <LI>Search for a user named "postmaster".
      <LI>Verify that only one entry matches that
      description, and that the account has a mail account.
      </OL>
      <P>
      If you verify this and still see these errors, export your LDAP directory to
      an LDIF file (see Directory Server documentation if you don't know how to do
      this) and make sure there is only one postmaster entry. If there is more than
      one, the server will not be able to start up.
      <P>
      <LI>To verify that your postmaster acount for Messaging Server 3.5x and 3.6 is
      correct:
      <OL>
      <LI>From the Admin Server, select "Users and Groups"
      <LI>Select Manage Groups
      <LI>Search for a group named "postmaster". In 3.5 and later, postmater is
      not a user, but a group. This group must exist and it must have at least one
      member with a valid mail address. For 3.5, there must be one entry in the cc:
      recipients field of the group.
      </OL>
      <P>
      If you verify this and still see these errors, export your LDAP directory to
      an LDIF file (see Directory Server documentation if you don't know how to do
      this) and make sure there is only one postmaster entry. If there is more than
      one, the server will not be able to start up.
      </UL>