Oracle Community Directory
Oracle Community FAQ
My Oracle Support Community (MOSC)
Go Directly To
Oracle Technology Network Community
My Oracle Support Community
OPN Cloud Connection
Oracle Employee Community
Oracle User Group Community
Siebel Archived Forums
Contact Center and Service
Please enter a title.
You can not post a blank message. Please type your message and try again.
This discussion is archived
: Nov 10, 2010 6:17 PM by
What Database can I use to check agent's current Status?
Nov 8, 2010 5:59 PM
I'd like to reoute an 800 number directly to an agent while logged in to CCA, but CCA seems to route regardless of agents status.
This content has been marked as final.
Show 1 reply
Re: What Database can I use to check agent's current Status?
Nov 10, 2010 6:17 PM
in response to
You will need to use web services. The DB only has completed statuses i.e. not current but what it was prior to current.