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Sorry.. I am trying to use the CRM tab and pass the information via the URL but i cant see how this is possible as Service Request, Account ect all have a different URL.
I have been told to create a URL and pass the informationup to the "?" Basically i just want to see a URL on what someone else has done for this so that i can create the information. I have great understanding or CRM but learning CCA
The version is CCA is based in the Cloud.
Below is some output that might help, although I'm not sure if this type of integration will work. It was tried a while back and was mostly unsuccessful. Although that was a long time ago and a lot has changed.
I'm not sure if you are aware, but there is already an integrated client between Oracle's hosted verion of CCA (Contact On Demand) and CRM OnDemand that works pretty well. There might also be an opportunity for the Oracle Consulting team to be engaged.
At any rate, this is a list of all the parameters passed in the URL. The pair you are intersted in is called 'Digits'. It's only called digits becuase that's what I named my variable in the GetDigits step of my campaign. It could be called anything you like (ServiceRequest, Account, etc).
Each of these parameters would follow the ? in the URL and be separated by the & character.
For instance: https://[yourdomain].com/index.html?companyId=101&faqId=-1& etc
firstName No Value
extension No Value
timezone No Value
phoneNumber No Value
systemEmailSubject No Value
otherId No Value
companyName No Value
lastName No Value
customerId No Value
email No Value
Digits 5569887745 --these are the digits I entered in my campaign and is the variable you are interested in