3 Replies Latest reply: Nov 26, 2010 1:27 AM by Hussein Sawwan-Oracle RSS

    Workflow Notification Mailer Status is "System Deactivated"

    Nano_4612219
      Hello Everyone,


      EBS : R12.1
      OS : Linux

      I am trying to start the notification mailer services,notification mailer is not going start... giving the status
      System Deactivated

      After the starting the services..... the result is...

      Notification Mailers Down Background Engines Down

      Agent Listeners Up Purge Down

      Service Components Down Control Queue Cleanup Down


      Container - Workflow Mailer Services >>

      Name Status Actual Processes Target Processes

      1 Workflow Mailer Service Activated 1 1
      2 Workflow Document Web Services Service Activated 1 1
      3 Workflow Agent Listener Service Activated 1 1

      Thanks,
        • 1. Re: Workflow Notification Mailer Status is "System Deactivated"
          Hussein Sawwan-Oracle
          Hi,

          Please check the workflow log file for details about the error.

          Thanks,
          Hussein
          • 2. Re: Workflow Notification Mailer Status is "System Deactivated"
            Nano_4612219
            Thanks hsawwan for the reply....

            Please check the logfile below...
            Location : $APPLCSF/log

            File FNDCP*.txt file .....



            [Nov 26, 2010 12:00:13 PM IST]:1290753013508:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753001291:24:UNEXPECTED:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: mail.company.net
            [Nov 26, 2010 12:00:13 PM IST]:1290753013509:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753001291:24:EXCEPTION:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @7437713 {oracle.apps.fnd.profiles.ExtendedProfileStore@eafb71}],mUniqueId=SVC-GSM-WFMLRSVC-2328428,mLevel=4}, oracle.jdbc.driver.T4CConnection@13bdd36, 10006, STOPPED_ERROR, Could not handle the control event -> java.lang.RuntimeException: mail.company.net)
            [GC 12869K->9046K(13856K), 0.0020850 secs]
            [Nov 26, 2010 12:00:51 PM IST]:1290753051868:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:2003447646:81293:1290752450969:2:EXCEPTION:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentMonitor.startAutomaticComponents()]:Starting automatic component 10006
            [Nov 26, 2010 12:01:01 PM IST]:1290753061342:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:EXCEPTION:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:(BusinessEvent{name=oracle.apps.fnd.cp.gsc.SvcComponent.start, key=SVC:26-NOV-2010, priority=50, correlationId=null, sendDate=Fri Nov 26 11:59:51 IST 2010, receiveDate=null, From Agent:  , To Agent:  , Last Subscription=  , Error Message=null, Error Stack=null, CONTAINER_TYPE=GSM, CONTAINER_PROCESS_ID=2328428, COMPONENT_ID=10006, BES_PAYLOAD_OBJECT=false, BES_FROM_AGENT=WF_CONTROL@VIS.company.NET})
            [Nov 26, 2010 12:01:11 PM IST]:1290753071349:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:EXCEPTION:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(int, String, String)]:Successfully retrieved component details from the database
            [Nov 26, 2010 12:01:13 PM IST]:1290753073556:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:ERROR:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:Error in handling component event, oracle.apps.fnd.cp.gsc.SvcComponent.start, for component 10006
            [Nov 26, 2010 12:01:13 PM IST]:1290753073557:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:ERROR:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:java.lang.RuntimeException: mail.company.net
                 at oracle.apps.fnd.wf.mailer.MailerUtils.isSocketConnectableNew(MailerUtils.java:300)
                 at oracle.apps.fnd.wf.mailer.SMTPUtils.isValidOutbound(SMTPUtils.java:522)
                 at oracle.apps.fnd.wf.mailer.Mailer.validateParameterValues(Mailer.java:1238)
                 at oracle.apps.fnd.cp.gsc.SvcComponent.performValidateParameterValues(SvcComponent.java:233)
                 at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)
                 at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2212)
                 at oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(SvcComponentContainer.java:301)
                 at oracle.apps.fnd.wf.bes.DispatchThread.run(DispatchThread.java:57)

            [Nov 26, 2010 12:01:13 PM IST]:1290753073558:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:UNEXPECTED:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: mail.company.net
            [Nov 26, 2010 12:01:13 PM IST]:1290753073559:-1:-1:ebsapps.company.net:10.0.0.5:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:2003447646:81293:1290753061342:25:EXCEPTION:[SVC-GSM-WFMLRSVC-2328428 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @7437713 {oracle.apps.fnd.profiles.ExtendedProfileStore@eafb71}],mUniqueId=SVC-GSM-WFMLRSVC-2328428,mLevel=4}, oracle.jdbc.driver.T4CConnection@13bdd36, 10006, DEACTIVATED_SYSTEM, This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> java.lang.RuntimeException: mail.company.net)
            [GC 12878K->9200K(13856K), 0.0027980 secs]
            [GC 13005K->9041K(13856K), 0.0023120 secs]
            [GC 12945K->9313K(13856K), 0.0028460 secs]
            [GC 13098K->9180K(13856K), 0.0014970 secs]
            [GC 13076K->9107K(13856K), 0.0017800 secs]
            [GC 12991K->9379K(13856K), 0.0021920 secs]
            [GC 13283K->9379K(13856K), 0.0026690 secs]
            [GC 13210K->9291K(13856K), 0.0019610 secs]
            [GC 13095K->9163K(13856K), 0.0019280 secs]
            [GC 13048K->9441K(13856K), 0.0017830 secs]
            [GC 13345K->9475K(13856K), 0.0024000 secs]
            [GC 13351K->9503K(13856K), 0.0026630 secs]
            [GC 13404K->9503K(13856K), 0.0018060 secs]
            [GC 13284K->9366K(13856K), 0.0014430 secs]
            [GC 13260K->9287K(13856K), 0.0010320 secs]


            Thanks,
            • 3. Re: Workflow Notification Mailer Status is "System Deactivated"
              Hussein Sawwan-Oracle
              Hi,
              java.lang.RuntimeException: mail.company.net
              Is this the correct hostname/domainname of your mail server?

              Please run the diagnostic scripts as per (Oracle Workflow Release 12 Diagnostics [ID 469822.1]) and see if it returns any error/warning messages.

              Thanks,
              Hussein