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If apex listener running on unix-like OS - probe set environment variables LANG=en_US.UTF-8 and LC_ALL=en_US.UTF-8
When a form has a file element it is submitted in 'multipart/form-data' format, when it doesn't it will be submitted in 'application/x-www-form-urlencoded' format, so forms with and without file fields are of necessity handled differently by the listener, but nonetheless text should not be getting garbled.
Can you provide a sample form that illustrates the problem?