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If you are getting server busy this normally means the OM has crashed. You should check for a crash.txt and fdr file.
If you are using Oracle DBMS the long running query should just run a long time. If you enabled cancel query the cancel query button should show up.
Anyway – you should be able to tune the query by getting the SQL and taking it into a tuning session.
If you are using Oracle DBMS please be sure to use the PPS recommended init.ora parameters and statistics strategy.
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