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We have customers who use Avaya CTI with Siebel. Not sure about Aura – that does not sound familiar to me.
Lead Architect and Director
Ponder Pro Serve
Edited by: Robert Ponder on Dec 2, 2010 11:02 AM
I believe that Avaya Aura is an extension of the Avaya Communication's Manager platform. I have worked with Avaya Interaction Center in the past but I know several products can integrate with the Avaya platform. (eg. Genisys and I believe Oracle has a product as well.) They integrate with the phone system via an AES server and use TSAPI or CVLAN signalling.
TI is a difficult integration to complete. Bring in people with prior knowledge and you will be much more successful.