3 Replies Latest reply: Apr 12, 2011 6:01 AM by 839786 RSS

    CCA || Outbound call failure using web Services:Error Msg:no outbound lines

    826184
      Hi,

      I am facing a problem while placing an outbound call from CCA Agent Application using Web Service.
      If the call is been placed manually(IP Call, SIP) from CCA Agent Application then the outbound call is working but if the same is been done using Web Service then its giving an error "no outbound lines".
      Let me know if any thing needs to be configured for such scenario.

      Environment Details:
      Oracle CCA : 8.1.3
      WebLogic : 10.3.3.0
      Database : Microsoft SQL Server 2000
      WebService Used : http://XX.XXX.XXX.XX:7001/cca/services/Interactions.wsdl
      Function Used : dialSIPAddress(sSessionId,sipAddress,billingProjectId)

      Thanks,
      Vijay