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Support Issue since Sunsolve down!

810681Jan 18 2011 — edited Jan 22 2011
Hi there

It seems that the serial number to warranty lookup is no longer with us.

Those of us that have Hardware warranty but no Support contract seem to have been completely ignored.

I used to be able to get my hardware warranty information from Sunsolve as it was stored in my account (after doing the serial no to warranty number lookup).

When trying the new support site there is NO option to enter the serial numbers of existing equipment, and no way to lookup up warranty info from serial number.

I have NO access to patches for our servers, since my old Sunsolve ID (not an email address type ID) does not work on this new Oracle Flash based "Support" site.

Sunbook seems also to have completely disappeared from public view.

Thanks.

Comments

Robin Chatterjee

First of the only way you woud have this is if you extracted the rpms from a exadata storage server patch and manually applied them or if it is indeed an exadata storage server. In the former case it is a violation of your license agreement to do so.

you can find out if the Storage software is installed by seeing if you can execute cellcli ...

this is not a sure shot way but cellcli should not be there without the storage software installed.

The best way to ensure its removed - reinstall a standard linux distro like oracel linux redhat or centos...

Jjun.Tan

Hi Nitzan,

To check if the exadata software is installed, you can use "rpm -qa | grep -i exa".

1st thing first however, its the job of Oracle's ACS to get it installed and setup everything for you, including all the necessary software. Hence, if you're just checking then its fine.

2nd, the beauty of Exadata lies in the Storage software for the offloading capabilities, hence why would you even remove it?

3rd, things will break if you forcefully remove the software, and be prepared to engage Oracle for the service required to get it back.

For the storage servers, its almost a black box, any seek Oracle's opinion via a SR before doing anything. If you're re-purposing this box because it's old and out-dated, then you're better off re-imaging the entire OS for a cleaner machine.

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Locked on Feb 19 2011
Added on Jan 18 2011
#servers, #servers-general-discussion
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