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Support Issue since Sunsolve down!

810681Jan 18 2011 — edited Jan 22 2011
Hi there

It seems that the serial number to warranty lookup is no longer with us.

Those of us that have Hardware warranty but no Support contract seem to have been completely ignored.

I used to be able to get my hardware warranty information from Sunsolve as it was stored in my account (after doing the serial no to warranty number lookup).

When trying the new support site there is NO option to enter the serial numbers of existing equipment, and no way to lookup up warranty info from serial number.

I have NO access to patches for our servers, since my old Sunsolve ID (not an email address type ID) does not work on this new Oracle Flash based "Support" site.

Sunbook seems also to have completely disappeared from public view.

Thanks.

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Locked on Feb 19 2011
Added on Jan 18 2011
#servers, #servers-general-discussion
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