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Okie some more research on topic led me to solution bt its just a work around
there are two templates in workflow, for More information requested, the desired one is outlook one, but there is no way to select that from Mailer configuration, so what I did is, I changed the message part of other one and made it same as Outlook one, now without bothering about which one my workflow takes, i get desired result. but i Guess there should be some patch which should give me this option in mailer setup(4th Step out of 8 Steps) to select More information template, where i should have selected outlook i.e. without customization.
so thread stays open, any help to help me out to do it without customization would be appreciated.