4 Replies Latest reply on Mar 16, 2011 3:04 AM by 812788

    Contact Center Anywhere8.1.3|Unable to get proper Report URL for Supervisor

    826184
      Hi,

      I am facing a problem to view the Reports using Supervisor login under Reporting.
      The version of Oracle CCA is : 8.1.3.

      1) The urlforccatotawreports field in the systemconfiguration database table is been updated with
      http://<IP>:[<Port>]/TAW

      2) Inside TAW application, web.xml is been updated, below is part of it.
      <context-param>
      <param-name>reportServerUrl</param-name>
      <param-value>http://<IP>:[<Port>]/TAW</param-value>
      </context-param>
      (IP and Port is mentioned in the actual file/field)

      3) The WebLogic server, Database server, Network Manager and TCP IP Bus have been restared after making the changes.

      If the URL is been updated in the opened browser
      from : http:///ReportServlet?fileName....................
      to : http://IP:Port/TAW/ReportServlet?fileName.......
      then we are able to see the reports properly.

      Appreciate quick help.

      Thanks,
      Vijay