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0 Replies Latest reply: Feb 14, 2011 9:00 AM by swetha_govindraj RSS

"SIP/2.0 404 Not Found" during login using SIP client

swetha_govindraj Newbie
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Hi ,
I have a OCP 5.0 installed and configured as per the instructions in the following docs -
All-in-one Presence domain Topology was chosen during configuration and MySQL was used as the database,the default values were chosen during configuration.
The users were created/provisioned as specified in

The presence user was created as shown below,

sash# publicIdentity add privateId=alice
Input: publicIdentity add privateId=alice
Public Identity was successfully added to user alice
sash# account add uid=alice active=true
Input: account add uid=alice active=true
The account for "alice" was successfully added
sash# role user add uid=alice name="Location Service"
Input: role user add uid=alice name="Location Service"
Role Location Service was successfully added to user alice
sash# credentials add uid=alice realm=myrealm password=alice123
Input: credentials add uid=alice realm=myrealm password=alice123
Credentials for user alice in realm myrealm were successfully created

The sip dns srv record is added to dns server as shown below, IN SRV 20 0 5060 hostname.

So now resolves to the hostname specified.

Now if the user, is specified as sip id and login through a sip client login fails with the user not found error,

"[ oldState=Registering; newState=RegistrationState=Connection Failed; reasonCode=3; reason=Received an error while trying to register. Server returned error:Not Found] to 11 listeners.
19:35:59.328 FINE: impl.protocol.sip.OperationSetPresenceSipImpl.registrationStateChanged().3123 Enter connction failed state"

Below is the Adminserver.log snippet,

<WL-331803> <SIP Tracer: logger Message: <message><![CDATA[:[1297666486420]:[in]:[udp]:[]=>[][e
xt=]:[REGISTER SIP/2.0
To: Alice <>
Expires: 600
Via: SIP/2.0/UDP;branch=z9hG4bK-363032-0008f4d917fee3f839264a747de21922
Content-Length: 0
Call-ID: 9164642dec512b23edd7e5b3d3cc3fb3@
User-Agent: SIP XP
Max-Forwards: 70
From: Alice <>;tag=929a00f5
Contact: Alice <sip:alice@;transport=udp;registering_acc=example_com>;expires=600

####<Feb 14, 2011 12:24:46 PM IST> <Info> <WLSS.Trace> <> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning
)'> <<anonymous>> <> <> <1297666486428> <WL-331803> <SIP Tracer: logger Message: <message><![CDATA[:[1297666486431]:[out]:[udp]:[]=>[/
:5060]:[SIP/2.0 404 Not Found
To: Alice <>;tag=678e933a
Via: SIP/2.0/UDP;branch=z9hG4bK-363032-0008f4d917fee3f839264a747de21922
WLSS-Default-Handler: Default_Servlet
Call-ID: 9164642dec512b23edd7e5b3d3cc3fb3@
From: Alice <>;tag=929a00f5


The user exists in the account table in mysql.

Am i missing something,is there any realm configuration which is required to be done ?


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