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Event Viewer Error message from my install effort:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="MsiInstaller" />
<TimeCreated SystemTime="2011-02-17T15:52:27.000000000Z" />
<Security UserID="S-1-5-21-4114246797-1601414279-1478525695-1113" />
<Data>Product: Java(TM) 6 Update 23 -- Internal Error 2753. regutils.dll</Data>
Edited by: user1894731 on Feb 17, 2011 7:55 AM
Please follow these steps and see if that resolves your issue.
Step 1: I would recommend you to uninstall all older version of Java and install latest version that is available on Java.com
Please visit this page for more information on why to uninstall older version of Java.
For instruction for removing older version of Java please visit
Step 2: After uninstalling all versions of Java also remove Java folder from
Step 3: Once you delete this folder then try to do offline installation for jre6update24.
hope this helps.
I've gone through the steps to remove all versions.
There are no references to Java in the registry, nor any program files\java or program files (x86)\java folders remaining.
I've tried offline installer and online installers both. Numerous times since I purged the registry and the hard drive of JavaSoft and JRE entries. No luck from either.
Do you have any Java entries in Add/Remove programs? I had exactly the same issue and found a partially uninstalled update 23 in add/remove programs. I had to manually delete the entry from the registry before update 24 would install.
It amazes me that this issue still happens, years after it first reared its head. Unfortunately for me our VPN solution relies on Java being installed on client machines so trying to push out updates is becoming a very big headache with such an unreliable installer.
I had this on a Windows XP 32-bit PC. Specifically, I couldn't remove all the remaining Java installs on the computer (all left except for JSE 1.6u18), got the stated error (2753). Didn't want to go mucking about in the Windows Registry, either.
Ended up using the new Microsoft FixIt (replacement for retired "Windows Installer Cleanup Utility") found here:
Told it I couldn't uninstall the existing Java. It went in, fixed the broken registry entries, removed the instance from the Add\Remove Programs panel, and told me to try it again. Install went off without a hitch.
Give it a go...