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could you please check HR record of the employee (Approver), since you are using 11.5.10, check setup--> Personnel --> Employees record under Purchasing Super User responsibility. Approver mail id must be defaulting from HR record or Employees record setup under Purchasing setup. Please have a look and confirm.
Hope this helps.
you mean default email id's for all the fnd_users who do not have a email?
If yes I think the best way is for the WF/Sys admin to forward the emails to a generic account when there is no email found. This might require customization but your DBA should be able to do this.
that's exactly what i am looking for. I know it is too much to ask for, but could you please elaborate?
Actually the notification PO APPROVE PDF should error out (MAIL_STATUS as ERROR) as the email is not found. I am not exactly sure on how we can redirect but am sure that you can forward the notifications to a generic user account like testworkflow (this is typically done by DBA).
If you are OK with customization of POAPPRV WF then try modifying the Notify Approver Business event to pick a generic email address when a fnd_user email address is not found.
Keeping these things aside is it not a easy way to query for the null email id's in fnd_user and update them appropriately?