2 Replies Latest reply: Mar 17, 2011 10:16 PM by 812788 RSS

    All the componets are started in Network manager(Except call center)

    812788
      Hi all,
      My host the is started and it's in green color
      and in the master like
      unified messanger
      MCU messanger.
      Liecense server all these are server are in green and these are started.
      but call center is in red +(*these componet is not starting in the master*)+
      can u please help me how to fix this.

      Edited by: 809785 on Mar 17, 2011 8:15 PM
        • 1. Re: All the componets are started in Network manager(Except call center)
          rschepis
          Check the log file, it will tell you what the error is.
          • 2. Re: All the componets are started in Network manager(Except call center)
            812788
            hi all .
            when i check the log file it is showing
            *"Failed to create a teleconfig file"*
            CallCenter Down ... ExitState[Unknown State]
            CallCenter Down ... ExitState[Unknown State]
            18/03/2011 08:33:38.624 : 0 : 5140 : 2772 : CallCenter : 27 : ******** : Sending : RESOURCE_NORMAL_SHUTDOWN to all the Network Managers
            18/03/2011 08:33:38.624 : 4 : 5140 : 2772 : CallCenter : 27 : ******** : Sent : new message (11) to SNMPAgent Id[0] group[0] version[1]
            18/03/2011 08:33:38.624 : 4 : 5140 : 2772 : CallCenter : 27 : ******** : Sent : new message (11) to NetworkManager Id[0] group[0] version[1]
            18/03/2011 08:33:39.624 : 0 : 5140 : 2772 : CallCenter : 27 : ******** : Terminating the Server
            18/03/2011 08:33:42.624 : 0 : 5140 : 2772 : CallCenter : 27 : Info : Server Leaving
            how to resolve is this issues.

            Edited by: 809785 on Mar 17, 2011 8:15 PM