Oracle Community Directory
Oracle Community FAQ
My Oracle Support Community (MOSC)
Go Directly To
Oracle Technology Network Community
My Oracle Support Community
OPN Cloud Connection
Oracle Employee Community
Oracle User Group Community
OTN Speaker Bureau
Siebel Archived Forums
Contact Center and Service
Please enter a title.
You can not post a blank message. Please type your message and try again.
This discussion is archived
: Apr 15, 2011 8:49 AM by
OUTBOUND CALL IN CCA 8.1.3
Apr 14, 2011 10:40 PM
when i have gone through the call center log file."it's showing the Cannot load"
allCenterLocalPattern a, LocalNumberPatterns b where a.patternid = b.patternid and isdeleted = 0 and callcenterserverid = 27
14/04/2011 09:32:06.033 : 1 : 6120 : 3600 : CallCenter : 27 : Cannot load Local Area patterns for outbound call
14/04/2011 09:32:06.189 : 1 : 6120 : 3600 : CallCenter : 27 : Cannot load IpAdressDirectory for VOIP outbound call
14/04/2011 09:32:06.189 : 4 : 6120 : 3600 : CallCenter : 27 : COptions::LoadCountryCode() query = SELECT countryid,code FROM countries
what is the procedure to load the local area patterns for india and how how to load the ipAdressDirectory .
Can u please help me how to figure out this and makek the outbound call in india
This content has been marked as final.
Show 1 reply
Re: OUTBOUND CALL IN CCA 8.1.3
Apr 15, 2011 8:49 AM
in response to
Please look for strings similar to these in the log (below). The fact that the DB result had no rows just means that you have not added local patterns to you call center.
# 1: GOT EVENT SIP_EVENT_ALERTING CHANNEL
# 1: SIP_MMAKECALL_CNCT
# 1: GOT SIP_EVENT_DIAL_CONNECTED remoteport remotehost[220.127.116.11] payloadtype framePerSec
Basically look for any rows that have SIP in them to see what the call legs are doing.