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have you tried to shadow via cmd line?
Also are you trying to shadow over low bandwidth connections?
if you still have problems, please open a Support case via https://support.oracle.com
Thanks for the reply.
The shadowing is not over low bandwidth connection.
I did try the shadow from the command line and it was successful. I am able to shadow from the command line.
Unfortunately the people who need to shadow users for troubleshooting do not have access to the console to be able to shadow from the command line.
Any other suggestions?