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6 Replies Latest reply: May 1, 2011 6:18 AM by Hussein Sawwan-Oracle RSS

{OUTBOUND_SERVER=Unable to make a network connection.}

my_oracle Explorer
Currently Being Moderated
Hi,

db=10.2.0.3
apps=12.1.2
o/s=Linux 5

Suddenly Notification Mailer stop working below showing contents of logfile


[May 1, 2011 10:38:31 AM AST]:1304235511460:-1:-1:erpappl.npfco.com.sa:172.100.100.25:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:1242275870:21783:1304235401128:33:ERROR:[SVC-GSM-WFMLRSVC-296564 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(int, String, String)]:Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=NPF-PROD, SEND_UNSOLICITED_WARNING=Y, AUTOCLOSE_FYI=Y, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=Y, ATTACHED_
[May 1, 2011 10:38:31 AM AST]:1304235511460:-1:-1:erpappl.npfco.com.sa:172.100.100.25:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:1242275870:21783:1304235401128:33:ERROR:[SVC-GSM-WFMLRSVC-296564 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:Error in handling component event, oracle.apps.fnd.cp.gsc.SvcComponent.start, for component 10006
[May 1, 2011 10:38:31 AM AST]:1304235511460:-1:-1:erpappl.npfco.com.sa:172.100.100.25:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:1242275870:21783:1304235401128:33:ERROR:[SVC-GSM-WFMLRSVC-296564 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=NPF-PROD, SEND_UNSOLICITED_WARNING=Y, AUTOCLOSE_FYI=Y, INBOUND_PROTOCOL=IMA
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2214)


the main error i find in this logfile is

{OUTBOUND_SERVER=Unable to make a network connection.}

anyidea pleas update me .

Thank you,
  • 1. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    user12001639 Journeyer
    Currently Being Moderated
    Can you please enable workflow logging to statement level.

    Steps are mentioned in below note:-
    Workflow Java Mailer FAQ [ID 562551.1] -- How to increase the log level for the Workflow Mailer? ...pls bounce mailer after making changes.
    Upload logs with error.

    Teat outbound mailer as mentioned in below note and see where it fails:-

    How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notificatoins [ID 753845.1]


    Thanks,
    JD
  • 2. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    my_oracle Explorer
    Currently Being Moderated
    Hi JD,

    How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notificatoins [ID 753845.1

    according to this note i try to telnetour outbound server but telnet gives error
    telent:unable to connect to remote host :connection refused                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
  • 3. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    user12001639 Journeyer
    Currently Being Moderated
    Hi,

    That is your error.

    try telnet to some other box/nachine to check if issue is telnet service on box or target machine is not responding( i hope this should not be case beacuse your outbound server should be box you are logged on) ..Ask your unix admin to fix it...might be he need to bounce telnet services on the box.

    Thanks,
    JD
  • 4. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    my_oracle Explorer
    Currently Being Moderated
    ok if telnet work i will perform steps mentioned in note after that what should be my next step
  • 5. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    user12001639 Journeyer
    Currently Being Moderated
    ok if telnet work i will perform steps mentioned in note after that what should be my next step
    I believe once telnet start working your outbound mailer will work. Just bounce the mailer after that....or if possible complete conc manager(adcmctl.sh).

    Thanks,
    JD
  • 6. Re: {OUTBOUND_SERVER=Unable to make a network connection.}
    Hussein Sawwan-Oracle Employee ACE
    Currently Being Moderated
    Can you find any errors in the database log file?

    Please see these docs.

    How to Troubleshoot 'Validation failed' Errors when Starting the Mailer [ID 463354.1]
    Workflow Mailer Will Not Start Stays In Starting Status [ID 837893.1]
    Workflow Cannot Connect to IMAP Sever: "Unable to Make a Network Connection" [ID 577592.1]
    Unable To Start Notification Mailer After Upgrade To 10.2.0.3 [ID 725852.1]
    Oracle Workflow Release 12 Diagnostics [ID 469822.1]

    Thanks,
    Hussein

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