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the process summary are:
Opportunity -> Quote -> Sales Order -> Asset
In start of process you can create a campaign to prospect leads and clients, and in campaign generate a opportunity.
In middle of this process, you can Product associated, you maybe can proposal, contract, tax, etc...
After generate a asset, you can open the service request to modify, disconnect, register problems, etc.
To start the simple sales process in Siebel, read the following bookshelfs:
See Chapter 29 Opportunities (User) on page 353 in "Siebel Applications Administration Guide"
See Chapter 10 Creating a Quote or Sales Order in "Siebel Order Management Guide"
This chapters, show how create a opportunity, a quote, a sales order and generate a asset.
You can read about campaign, product and service request.