I wanted to learn CRM ON Demand.Searched a lot on this topic but i am unable to find any relevant document to get aqauinted on crm on demand.
Request to please give me some study material like user guide on crm on demad to learn the basics.
Check out this library. The help file alone is enough to learn it but you'd need hands on experience to really learn it. You might also try registering for a free 30 day trial account and play around with it