0 Replies Latest reply: May 17, 2011 5:53 AM by 862419 RSS

    Unable to request commands and events from communication driver DLL sscmtaw

    862419
      I am trying to integrate Siebel with CCA. I configured the Driver Parameters as per Communication Server Guide from BookShelf.

      While I am trying to login to Siebel application, getting the following error.

      Unable to request commands and events from communication driver DLL sscmtaw

      Please help me to resolve the issue.Thanks in advance.

      TaW.def

      [Siebel]
      CommServerVersion = "7.0"

      [Configuration Parameters]
      AutoLogin = "FALSE"
      AutoLoginCmd = "SignOnGroup"
      ChannelCleanupTimer = "60"
      CheckPopupBeforeExecute = "TRUE"
      IsChatEnabled = "TRUE"
      MaxCommToolbars = "1"
      MessageDisplayInterval = "7"
      MultiTenancy = "TRUE"
      PreferenceLoginCmd = "PreferenceLoginCmd"
      PreferenceLogoutCmd = "PreferenceLogoutCmd"
      RestoreScreenOnWorkResumed = "TRUE"
      UpdateChannelStatusTable = "TRUE"

      [Profile:TaW Multichannel Support]
      Driver:ProxyLocation = ""
      Driver:EnableSOAPTrace = "true"
      Driver:URL = "http://172.17.66.158:7001/OracleCCA/services/"
      Driver:ProxyScriptLocation = ""
      Driver:LogFile = "tw-system.log"
      Driver:AdminUserName = "admin"
      Driver:LogSOAPFile = "twsoap-system.log"
      Driver:CompanyName = "system"
      Driver:ProxySupport = "Disabled"
      Driver = "TaW"
      Driver:AdminPassword = "admin"

      [Driver:TaW]
      Library Name = "sscmtaw"
      Icon File = "voice.gif"
      Channel Type = "Voice"
      Outbound Flag = "Y"
      Interactive = "Y"
      Channel String = "TAW Integration"
      Inbound Flag = "Y"

      [Driver Parameters:TaW]
      Driver:SOAPRetry = "3"
      Driver:ProxyLocation = ""
      Driver:EnableSOAPTrace = "false"
      Required:Driver:URL = "http://172.17.66.158:7001/OracleCCA/services/"
      Driver:OnHookAtLogout = "true"
      Driver:MaxMessageNumber = "50"
      Driver:ProxyScriptLocation = ""
      Service:LogFile = "tw_{@Username}.log"
      Driver:LogFile = "tw.log"
      Required:Service:DNList = "{@DNList}"
      Driver:MessageInterval = "1000"
      Driver:AutoProxyRefreshInterval = "-1"
      Required:Driver:AdminUserName = "admin"
      Driver:LogSOAPFile = "twsoap.log"
      MaxLogKB = "90240"
      Service:SelectDN = "{@SelectedDN}"
      Required:Driver:CompanyName = "system"
      ReleaseLogHandle = "TRUE"
      Driver:ProxySupport = "Disabled"
      Driver:EventRetry = "10"
      Driver:CountryCodeDelimiter = "."
      LogDebug = "true"
      Driver:DefaultCountryCode = "91"
      Required:Name = "TaW"
      Required:Driver:AdminPassword = "admin"


      SComm_CCHENG.log


      CCHENG[05/17/2011 15:21:17:322]:INFO:Java applet provide short name (aaaa-a5a10ffb1d)
      CCHENG[05/17/2011 15:21:17:322]:INFO:Client login from IP(172.17.66.158), Host-DNS(aaaa-a5a10ffb1d)
      CCHENG[05/17/2011 15:21:17:322]:INFO:Client login from IP(172.17.66.158), Host(aaaa-a5a10ffb1d)
      CCHENG[05/17/2011 15:21:40:366]:ERROR:Failed to retrieve command/event list sscmtaw, channel-type-string is TAW Integration, driver errCode=3
      CCHENG[05/17/2011 15:21:40:376]:ERROR:Error on invoke media manager method(StartAllDriver), input args={
      DriverProfileInfoArray = 1#867#9#5#Voice5#Voice15#TAW Integration10#8SIA-7HFPS24#TaW Multichannel Support7#sscmtaw9#voice.gif766#2#540#25#16#Driver:SOAPRetry20#Driver:ProxyLocation22#Driver:EnableSOAPTrace10#Driver:URL21#Driver:OnHookAtLogout23#Driver:MaxMessageNumber26#Driver:Pro .... (message is too long) ...
      LanguageCode = ENU
      }, error=7537142), msg='Unable to request commands and events from communication driver DLL sscmtaw.(SBL-CSR-00502)'
      CCHENG[05/17/2011 15:21:40:376]:ERROR:Failed on invoking ClientConnect in Comm. Server Svc., err=7537142, msg=Unable to request commands and events from communication driver DLL sscmtaw.(SBL-CSR-00502), input= ClientHost = aaaa-a5a10ffb1d
      ClientIP = 172.17.66.158
      Simulate = 1
      SiebelMobileClient = 1

      CCHENG[05/17/2011 15:21:40:516]:INFO:ResetAgentActiveInfo ok
      CCHENG[05/17/2011 15:21:40:526]:ERROR:Failed on invoking ShellUIInit in Comm. Client Svc., err=7537142, msg=Unable to request commands and events from communication driver DLL sscmtaw.(SBL-CSR-00502), input= SWECmd = InvokeMethod
      SWEMethod = ShellUIInit
      Addr = 172.17.66.158
      SWEService = Communications Client
      Host = aaaa-a5a10ffb1d


      tw-system_15D20CB8.log

      [05/17/2011 15:21:18:073]:INFO:Max Connection: 2
      [05/17/2011 15:21:18:073]:INFO:GetUniqueID
      [05/17/2011 15:21:18:073]:DEBUG:ProcessId : 1876, Seed : 1
      [05/17/2011 15:21:18:073]:DEBUG:TaW Driver Parameter:
      URL = http://172.17.66.158:7001/OracleCCA/services/
      AutoProxyRefreshInterval = -1
      LogSOAPFile = twsoap-system.log
      EventRetry = 10
      LogFile = tw-system.log
      SOAPRetry = 3
      OnHookAtLogout = true
      ProxyLocation =
      CountryCodeDelimiter = .
      DefaultCountryCode = 91
      ProxySupport = Disabled
      MaxMessageNumber = 50
      ProxyScriptLocation =
      SiebelMobileClient = TRUE
      MessageInterval = 1000
      MaxLogKB = 90240
      AdminUserName = admin
      CompanyName = system
      ReleaseLogHandle = TRUE
      EnableSOAPTrace = true
      LogDebug = true
      AdminPassword = admin

      CustomId: 187601
      [05/17/2011 15:21:25:043]:INFO:Opening ADMIN Application Session succeed!
      [05/17/2011 15:21:25:054]:INFO:Starting GetAllMsgFunc Thread succeed!
      [05/17/2011 15:21:25:054]:INFO:Starting ParseSOAPFunc Thread succeed!
      [05/17/2011 15:21:25:054]:INFO:Starting ProcessEventFunc Thread succeed!
      [05/17/2011 15:21:25:054]:INFO:Driver initialization succeed!
      [05/17/2011 15:21:25:054]:INFO:Add driver instance into driver list.
      [05/17/2011 15:21:25:054]:INFO:Driver increases reference, count=1
      [05/17/2011 15:21:25:054]:INFO:Driver descrease reference,count=0
      [05/17/2011 15:21:25:084]:DEBUG:Starting GetAllMsgFunc Thread
      [05/17/2011 15:21:25:114]:DEBUG:Starting ParseSOAPFunc Thread
      [05/17/2011 15:21:25:144]:DEBUG:Starting ProcessEventFunc Thread
      [05/17/2011 15:21:25:174]:DEBUG:Begin: ProcessEventFunc
      [05/17/2011 15:21:25:174]:DEBUG:End: ProcessEventFunc
      [05/17/2011 15:21:30:061]:INFO:Stopping GetAllMsg Thread succeed!
      [05/17/2011 15:21:31:012]:DEBUG:Exiting GetAllMsgFunc Thread
      [05/17/2011 15:21:35:058]:INFO:Stopping ParseSOAP Thread succeed!
      [05/17/2011 15:21:35:058]:DEBUG:Exiting ParseSOAPFunc Thread
      [05/17/2011 15:21:40:065]:INFO:Stopping ProcessEvent Thread succeed!
      [05/17/2011 15:21:40:155]:DEBUG:Exiting ProcessEventFunc Thread
      [05/17/2011 15:21:40:366]:INFO:Closing ADMIN Application Session succeed!
      [05/17/2011 15:21:40:366]:INFO:Remove driver instance from driver list.