5 Replies Latest reply: Jun 25, 2011 2:43 AM by Hussein Sawwan-Oracle RSS

    user unable to print  apps 11.5.9

    864808
      One of our user is unable to print
      apps: 11.5.9
      platform:AIX

      the printer was running fine before i dont know what happend we are unable to print..
      i have run the oracle diagnostic tool it says the printer is not define at os level

      can anyone guide me to sort out this problem ??

      Thanks
      masti
        • 1. Re: user unable to print  apps 11.5.9
          Hussein Sawwan-Oracle
          the printer was running fine before i dont know what happend we are unable to print..
          i have run the oracle diagnostic tool it says the printer is not define at os level

          can anyone guide me to sort out this problem ??
          As you mentioned above, please check the printer definition at the OS level using the lp command and try then -- Try to print any text file from the OS to verify.

          Thanks,
          Hussein
          • 2. Re: user unable to print  apps 11.5.9
            864808
            Thanks hussein

            the printer started running after client reboot

            but after a week again the same problem
            user is unable to print
            i issued the command lpstat -a
            it shows the printer but the status is down with 5 queues

            so i removed print jobs using lprm command
            after that i issued enable printer
            now the status is READY but the moment the user give print it gets added in printer queues lpstat -pXXXXX afte this the printer status is DOWN
            the print job is in the queue and printer status is DOWN.

            Another issue:
            i need to add to printer to EBS
            so please explain me what do we mean by saying "Configure the printer at os level' client have windows and the printer is attached ti client system through USB and it on sharing with name say 'APPSSHARING' ..
            please help me out.

            Thanks in Advance,
            AppsMasti
            • 3. Re: user unable to print  apps 11.5.9
              Hussein Sawwan-Oracle
              but after a week again the same problem
              user is unable to print
              i issued the command lpstat -a
              it shows the printer but the status is down with 5 queues

              so i removed print jobs using lprm command
              after that i issued enable printer
              now the status is READY but the moment the user give print it gets added in printer queues lpstat -pXXXXX afte this the printer status is DOWN
              the print job is in the queue and printer status is DOWN.
              This is something to do with the printer setup at the OS level, so please troubleshoot the issue with your System/Network team to find out why the printer status shows DOWN after printing from the OS.
              Another issue:
              i need to add to printer to EBS
              so please explain me what do we mean by saying "Configure the printer at os level' client have windows and the printer is attached ti client system through USB and it on sharing with name say 'APPSSHARING' ..
              It means, set up the printer from the OS and make sure the lp command works properly then proceed and define the printer from the application (use the same queue name when you define the printer from the application).

              http://forums.oracle.com/forums/search.jspa?threadID=&q=Printer&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001

              Thanks,
              Hussein
              • 4. Re: user unable to print  apps 11.5.9
                864808
                Thanks

                This is something to do with the printer setup at the OS level, so please troubleshoot the issue with your System/Network team to find out why the printer status shows DOWN after printing from the OS.

                I the only guy over there so please tell me how to troubleshoot

                It means, set up the printer from the OS and make sure the lp command works properly..

                Im confused what should enter in /etc/hosts

                as i said you the printer is connected to client machine through USB port
                so shall i go for
                <IP ADDRESS> HOSTNAME #i mean the client machine name# OR OR OR
                <IP ADDRESS> PRINTERNAME # I mean printer sharing name#

                please elobrate your answer

                THANKS
                ApPSmAsTi
                SHarInG Is CaRinG
                • 5. Re: user unable to print  apps 11.5.9
                  Hussein Sawwan-Oracle
                  I the only guy over there so please tell me how to troubleshoot
                  Use the lp command to print from the OS -- Google "lp" and you should get msny hits.
                  Im confused what should enter in /etc/hosts

                  <IP ADDRESS> PRINTERNAME # I mean printer sharing name#
                  If you can ping the printer from the OS and you have installed the correct driver then you should be able to print.

                  Thanks,
                  Hussein