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Please see these MOS Docs.
How does User Access Data in Maintenance User Workbench [ID 749828.1]
Unable To See Other People’s Operations When Using Maintence User Workbench Responsibility [ID 1300706.1]
Use of Maintenance Supervisor Workbench Responsibility [ID 1272117.1]
Thanks for the information. This personalization helps us partially. Do you know whether there are any restrictions in the personalization. Is the personalization allowed at the search fields level?
We would like to have all the departments show up for an organization as opposed to the ones where the resource/instance belongs to.