2 Replies Latest reply: Jun 29, 2011 8:51 AM by yael RSS

    Weblink doesn't work

    yael
      hi all,

      i created a weblink:

      http://www.url.com/page.php?%%%ltProduct_URL%%%

      the %%%ltProduct_URL%%% is a textual field, and it contains:

      instance_id=13&actions=show&id=65

      now, when i click on the weblink, all the '=' are changed into '%3d'
      and all the '&' are changed into '%26'
      and i don't get to the right webpage..

      what could be the problem?
      how can i fix it?

      thanks,
      yael.
        • 1. Re: Weblink doesn't work
          crj
          The problem is that CRM On Demand is escaping the value in the Product_URL field -- replacing invalid HTML/URL characters with numeric representations of them (in hex). I don't know a way for you to make CRM On Demand not do this. The only workaround I can think of is to break the Product_URL fields into multiple fields so that you can reference them separately in your web link... For example: break your Product_URL field into InstanceID, Actions, and Id (not great examples, but you get the idea). Then format your web link similar to this:

          http://www.url.com/page.php?instance_id=%%%InstanceID%%%&actions=%%%Actions%%%&id=%%%Id%%%

          If any of the portions are static (for example, 'actions=show'), you could simply hard-code them:

          http://www.url.com/page.php?instance_id=%%%InstanceID%%%&actions=show&id=%%%Id%%%

          Chris
          • 2. Re: Weblink doesn't work
            yael
            hi Chris,

            thank you very much for your answer!

            yael.