2 Replies Latest reply: Jun 27, 2011 12:34 PM by crj RSS

    EFFICIENT way of escalating an open task

    phamiltonsmith
      I need to escalate TASKS that are still open after 31 days.

      I figure i need 2 workflows to do this.

      As i see it right now:

      1st WF. Waits for 31 days after the task has been created. On the 31st day it changes a read only field called "escalate" to YES.
      2nd WF checks for changes in tasks where: If (Status=OPEN AND escalate<>pre(escalate)) is true then send an escalete email or task.

      Is there a more efficient way of doing this?

      TIA

      Paul