0 Replies Latest reply: Jun 29, 2011 3:46 PM by 830414 RSS

    Global Search for a Phone Number in all Contact and Account fields

      Many of our users need to be able to search quickly for a phone number. Phone numbers can be stored in multiple fields (some are custom fields) in the Account AND Contact records.

      We've tried searching as "All" using the format +1 xxx yyyyyyy, and we get no results, even when the phone number is stored in the "Main Phone #" field in Account. These phone numbers DO show up in the search results when doing an Account-specific search, using the phone-number formatted search field.

      Is there a different format that needs to be used for an "All" phone number search, or is that search limited to specific fields?

      We'd also be glad to try a custom search applet if someone has a code example they could send.

      Many thanks.