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See How to Diagnose No Approver Found (Document Status Remains Incomplete) and Build Default Approval List Failures in the Purchasing Approval Workflow [ID 295153.1]
Have you defined the Approval groups and assignment correctly?
You might have missed to include Document type : Release and its corresponding assignment in Approval assignment (Navigation: Set up > Approval > Approval Assignments) against the job/position of the approver Please have a look.