2 Replies Latest reply: Jul 27, 2011 2:08 PM by Stick RSS

    Self Service Forms

      Any thoughts on ways to improve data entry into self service forms. Users are "missing" functionality like Shift F5 to copy a record from above. Any tips or tricks would be greatly appreciated.
        • 1. Re: Self Service Forms
          Kamal Shah
          I can understand pain you have to convience customer to use self service pages.

          Two approaches,

          1. Write custom codes to copy records from existing line
          2. Use Excel Automation to populate data on self service page.

          For my client, we used both approaches wherever applicable.
          For example, raising a Work Request we used Excel automation (with all mandatory details ported from Excel to Self Service pages) and for Work Order flow, we built custom codes to ease copy/ paste functionality.


          • 2. Re: Self Service Forms