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Customer Experience (CX)
This discussion is archived
on Jul 25, 2011 6:59 AM by Ckuchima-Oracle
Contact Points information in Contact Center window shows inactive records
Jul 25, 2011 6:59 AM
After Customer Merge, (customer A to customer B) Contact Points information in
Contact Center window shows inactive records(records for customer A) on customer B.
When merging the customer, I select option 'Delete After Merge' still after merge am seeing records of merged customer (A) in Customer (B)
This issue occurs in 11.5.10.
Is this behavior normal in 11.5.10? Are there any functional change implemented from 11.5.10?
I have the same question
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