0 Replies Latest reply: Aug 24, 2011 1:59 PM by 651025 RSS

    Reason_code not populated by Service Main Billing Program


      We are of Oracle Apps and are implementing SC module. While testing the Contract Termination process and creating Credit Memo, the reason_code is not getting populated in ra_interface_lines_all table by Service Main Billing program. We have Entered the reason code while terminating the contract but still the reason code do not get populated. The Credit Memo gets created but when I open it and check for Line Items, it prompts me to enter the reason code on the Credit Memo as it is required field.

      Any help on this would be appreciated.