3 Replies Latest reply: Oct 19, 2011 8:48 AM by 892854 RSS

    "Internal Server Error"  for Admin Users only

    titotech
      Dear Guys.

      when i logon into the CM server as Admin i get the "Internal Server Error", if i logon as limited or normal user everything goes fine.

      any comment?

      Regards
        • 1. Re: "Internal Server Error"  for Admin Users only
          884512
          I am have the same problem. I tried changing the Project Tree view. When saving the changes I got the internal Server Error. It only happens for admin users.
          • 2. Re: "Internal Server Error"  for Admin Users only
            Stephengre-Oracle
            Sounds like there is a problem with the view of a specific group. Do the following:

            1. Create a user account that has permissions to modify the view and modify the tree ( I think it is modify the tree )
            2. Assign a template but do not assisgn any projects
            3. Save the user account and then log into CM as the new user account
            4. Working in each group, right click the All Projects folder or which ever the folder name is and Administer -> Modify View
            5. When the view window opens with all of the projects in it, look to see if there are any projects on the same level as the root folder All Projects and take note of their name(s)
            ( If there are any, select a project that is within a sub folder or off of the root folder and move it and then save the changes )
            6. Close out of the view window and then right click All Projects -> Administer -> Modify View
            7. Add the projects back in that appeared on the root level

            You will need to check each view that is in each group database. There is another way to get the list of projects and the group database they reside in by running a query against the group database but I do not remember how to do that.

            You should now be able to log into CM as any admin user and not get the INTERNAL SERVER ERROR. If this is the case, then you received that message because you had rights to see the problem project while other users may not have permissions to see the problem project(s).

            Hope this helps.
            • 3. Re: "Internal Server Error"  for Admin Users only
              892854
              Did you check the XML structure of your request ?

              All request xml elements must be located in header.

              BR
              Joe Dalton