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Work request will give you the best integration with EAM. It will also let you progress to work order out of the box.1 person found this helpful
If you choose to do iSupport, you will have to build some of those integration.
They heavily depend on emailing in n out of that request .Depending on how much emailing is involved, you can consider writing simple alerts/custom workflows that get triggered when a work request is created/updated and send emails accordingly.
Hope this helps
I agree with Sandeep ... Depending on the structure the work request can be forwarded to a department or user for approvals or autoapproved. Regardless its important to note that the work request upon approval does not autocreate a WO. You have to take the approved request and create a work order from it. Another thing to consider is out of the box the request number and WO number will not be the same number.